Salary: $16.11 - $20.41 Hourly
Location : 285 Uptown Blvd. Cedar Hill TX, TX
Job Type: Full-Time
Job Number: 190-018-05-2025
Department: Utility Services
Opening Date: 05/20/2025

Why This Role is Valuable

The City of Cedar Hill's culture sets us apart from any other City in the world. We live by five very important values, which also contain many parts to make a whole. The five values we live by are High Standards, Teamwork, Premier Customer Service, Family Oriented and Fun.

We are seeking an individual, who has demonstrated a willing commitment to these values, holding them in high regard, to join our team as a Utility Service Technician.

Under the direction of the Utility Services Assistant Manager, the purpose of this position is to facilitate continuing water services to the City by providing skilled maintenance services. This is accomplished by setting, maintaining, programming, repairing and/or replacing new and existing water meters and associated water system infrastructure. Other duties include inspecting City owned water lines in close proximity to the meters and working in close collaboration with Public Works to effect repairs if required, testing meters in-place for and with customers, and educating or responding to customer questions regarding the water meter infrastructure or utility billing processes. This position does not provide direction to other employees.

This position will typically work Monday-Friday, 8 a.m. - 5 p.m., with rotating on call and weekends, as needed.
How You Add Value

• Provides premier customer service to City residents and businesses by responding to customer inquiries and infrastructure issues via service order. Specifically: 1) Meets with customers by appointment on site to assist with resolution of questions and issues. 2) Educates customers on reading meters, performs verifications of radio reads and assists customers with leak evaluations
• Sets, maintains, repairs, replaces and programs water meters by: 1) Inspecting meters and associated infrastructure for proper operation. 2) Evaluating Meter Transmission Unit (MTU) for continuity and repairs (including splicing wires) or replacing unit as required. 3) Inspects meter register for proper performance and replaces if necessary. 4) Programming MTU when either the MTU or the meter is repaired or replaced to ensure reading radio signal is accurate. 5) Performs data sync process on a daily basis to update accounts with daily account activity information. 6) Inspects meter and City owned meter related plumbing (except for service lines) for leaks and repairing leaks if detected or replacing meter if required. 7) Works in close collaboration with Public Works when required maintenance or repair activity extends to main water system supply infrastructure.
• Maintains, repairs, and/or replaces water meter infrastructure by changing out damaged or non-functional meter boxes and angle stops, replaces meter gaskets/washers and repairs or replaces meter lids and meter boxes.
• Disconnects water service and locks meter if required due to non-payment. Reconnects service after payment issues are resolved.
• Tests meters in-place if requested by customer. Pulls meter for remote lab testing if requested by customer. Installs and programs temporary meter while testing is in progress and reinstalls original meter if it meets performance specifications. Interfaces with test lab; delivers and picks-up meter and responds to questions from test lab as required.
• Processes service orders using contractor provided software application City Works.
• Manages water meter specific parts and supplies inventory. Monitors stock levels of meters, MTU's, registers, lids, boxes and associated equipment and tools, and replenishes inventory as required.
• Regular attendance is required, with work performed outdoors in all weather conditions (excluding lighting).

What You Bring to the Role

• Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.
• Less than one year of related experience required. One year of utility experience or meter reading is preferred. Preference will be given to candidates with technical aptitude.
• Class C Water Distribution System certification required or ability to obtain within one year of employment start.
• Valid TX Driver's License required, meeting City driving standards.

How to Join Our Family

Complete online application at Cedar Hill City Website at www.cedarhilltx.com. The City of Cedar Hill can no longer accept actual/faxed applications. ONLY ONLINE APPLICATIONS WILL BE CONSIDERED. There are computers at the Cedar Hill Library for applicants that do not have access to a computer at home. If you are having trouble with the NEOGOV Applicant tracking site, please call the NEOGOV technical support number at 1-855-524-5627.

In compliance with the Americans with Disabilities Act, the City of Cedar Hill will make every reasonable effort to accommodate your needs. For any special requests, please call Human Resources at 972-291-5100, ext 1050.

The City of Cedar Hill is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of genetic information in compliance with GINA, race, sex, color, religion, national origin, veteran status, age, or disability in hiring, conditions, or termination of employment. Final applicants for employment with the City of Cedar Hill are subject to drug testing and background screening.
CITY OF CEDAR HILL
285 Uptown Blvd Bldg #100
Cedar Hill, TX 75104
972-291-5100
The City of Cedar Hill's culture sets us apart from any other City in the world. We live by five very important values, which also contain many parts to make a whole. The five values we live by are High Standards, Teamwork, Premier Customer Service, Family Oriented and Fun.

Recognizing that employees are essential in the operation of our organization, the City of Cedar Hill exemplifies our family oriented values by offering a comprehensive benefits plan, supporting the present and future of our employees. Full time benefits include:

Security for the Present:

• Health Plan
• Dental Plan
• Vision Plan
• Additional Supplemental Plans
• Medical and Dependent Day Care Reimbursement Account

Security for the Future:

• TMRS Retirement Plan (Employee contributes 7% pre-tax, City provides 2 to 1 matching, vesting after 5 years, with option of retirement, at any age, with 20 years of service)
• Deferred Compensation Plans through ICMA and Nationwide

Additional Benefits:

• Education Reimbursement Assistance
• Alan E. Sims Cedar Hill Recreation Center Employee Membership (Family membership discounts available)
• Zula B. Wylie Public Library Card
• Employee Assistance Program
• Longevity

Leave Benefits:

• Vacation
• Sick
• 12 Paid City Holidays

01

One year of utility experience or meter reading is preferred. Please list the experience you possess related to this position.
02

The hours of this position are generally Monday - Friday, 8 a.m. - 5 p.m. Please list any conflicts you may have with this schedule.
03

Regular attendance is required, with work performed outdoors in all weather conditions (excluding lightning). Please list any conflicts you have with this.
04

Preference will be given to candidates with technical aptitude. Please describe your experience relevant to this.
Required Question