Are you a professional looking for a new challenge in a dynamic and fast developing business? We invite you to join our team as a Customer Service Coordinator for Systems & Software group in Rijswijk, The Netherlands.

You'll be the go-to person for our customers in industries like chemical and life sciences, handling all service-related questions and requests. Whether it's resolving issues, scheduling work, or planning logistics for our service teams, you'll play an essential role in making sure everything runs smoothly and our customers are happy.

Applications are welcome! If you love solving problems, and want to make a real impact on our customer service operations, this could be the perfect fit for you. You'll be part of our friendly team in Rijswijk.

Onsite presence is essential for effective collaboration and fostering our dynamic team environment.

In This Role, Your Responsibilities Will Be:

• Serve as the primary contact for customer inquiries in the Netherlands and support the Belgium office via phone and email.
• Coordinate team communication for resource and schedule planning.
• Track and follow up on customer issues with local and international support teams.
• Record all customer communications accurately.
• Schedule activities and site visits for approximately 25 field service engineers.
• Organize preventive maintenance and collaborate with the Benelux team.
• Arrange shipments and handle returns in coordination with the Aftermarket team.

Who You Are:

You actively listen and check for understanding, and you adjust communication content and style to meet the needs of diverse partners.

You are organized and plan effectively, keeping details in check while juggling multiple tasks. You understand what customers need and enjoy finding ways to optimize work processes for better results.

You create teamwork allowing others across the organization to achieve shared objectives.

For This Role, You Will Need:

• Bachelor's degree or equivalent experience.
• Proven customer service-related experience in a B2B technical environment.
• Strong skills in handling phone calls and complaints.
• MS Office tools and Management systems.
• Fluency in Dutch and English, both spoken and written.

Preferred Qualifications that Set You Apart:

• Ability to work within a complex matrix organization and collaborate across business units.
• Experience with Oracle Cloud.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams.

Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.