GRAND OPENING AUGUST 2025!

The Nisqually Indian Tribe is developing a Medically Assisted Treatment (MAT) facility on Pacific Ave in Olympia, Washington to address the opioid crisis within the Thurston County area. The Nisqually Indian Tribe is passionate about developing a whole person recovery model, keeping all services under one roof so the patient has the best possible chance of recovery. Our goal is to bring healing and wellness to the community, focusing on the entire family by serving tribal and non-tribal patients.

Jobs are projected to start late early-mid July 2025.

GENERAL SUMMARY

The Office Manager coordinates all clerical and administrative activities of the Nisqually Generations Healing Center and assigned staff within the department. The Office Manager exercises good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and demonstrates the ability to maintain a realistic balance among multiple priorities.

This position ensures confidentiality, security, and accuracy of records, and promotes positive employee, customer, and community relations. Strong written and verbal communication skills are required and outstanding customer service to fellow employees, customers, vendors, etc. is expected. Regular attendance is required, later hours or weekend time may be required, and a neat and well-groomed professional appearance is essential at all times.

PRIMARY RESPONSIBILITIES

• Manages and organizes office operations and procedures, such as word processing, flow of correspondence, filing, and other administrative services.
• Evaluates office production, updates procedures, or devises new forms to improve efficiency of workflow.
• Establishes uniform correspondence procedures and style practices.
• Formulates procedures for systematic retention, protection, retrieval, transfer, and disposal of records.
• Reviews administrative records to ensure completeness, accuracy, and timeliness
• Assist counselors with administrative actions, including faxes, printing notes, and all other office-related tasks.
• Maintains customer confidence and protects operations by being discreet and confidential.
• Reviews and submits all bills, charges, and fees into the bill payment system.
• Maintains, inventories, orders, collects, and distributes supplies and/or required equipment.
• Will act as scribe and take minutes at assigned meetings.
• Develops a working knowledge of each department under cognizance for training and substitution as necessary; facilitates cross training of all assigned staff.
• Schedules meetings, makes training and travel arrangements, and maintains calendars for the organizational program.
• Manages, trains, and mentors all non-clinical staff daily.
• Plans and coordinates extracurricular activities for the organization.
• Assists with coordinating and conducting staff hire Job interviews.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

Education and Experience

• Bachelor's degree in a relevant field of study from an accredited college or university OR minimum (3) years or related experience, preferably in substance use disorder program area.
• Two years of supervisory experience in office setting.
• Must possess a valid Washington State Driver's license and maintain a driving record that meets the minimum requirements established by Nisqually Indian Tribe's vehicle insurance provider.
• Successfully pass a pre-employment drug screen and criminal background check.
• The ability to work with vulnerable populations including adults and children.
• Must pass a State and National (FBI) criminal history background check prior to employment.

PREFERRED QUALIFICATIONS

• Knowledge of the Nisqually Indian Tribe's history, customs, traditions, and ability to demonstrate cultural sensitivity.
• Experience working with Federally Recognized Tribes.

SUPERVISION

This position trains, supervises, and evaluates staff.

COMPETENCIES

Knowledge of:

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, and other office procedures and terminology.
• Skills as a forward-looking thinker, who actively seeks opportunities, and proposes solutions.
• Skills as a team player who enjoys working in a team environment that is mission-driven and results-oriented.
• Tribal, Federal, and state laws, codes, and regulations.
• HIPAA and PHI requirements. Knowledge and adherence to state (RCW, WAC) and federal confidentiality regulations (42 CFR part 2)
• Common office and administrative procedures
• Trauma and its impact on wellness and recovery.

Skilled in:

• Operating a personal computer and standard office programs and equipment.
• Organizational management practices.
• Exceptional written and verbal communication abilities.
• Strong public speaking and presentation skills.
• Commitment to providing excellent customer service.
• Motivational interviewing (Ml) skills or a desire to learn MI.

Ability to:

• Work in a computer-based environment, especially Microsoft Windows.
• Work in a cross-cultural environment and understand the social and cultural contexts of patients.
• Prioritize multiple tasks amidst frequent interruptions.
• Establish and maintain effective working relationships with patients, staff, and external agencies.
• Maintain personal, professional, and ethical boundaries.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. While performing the duties of this position, the employee Is frequently required to stand; walk; use hands; handle; feel; or grip objects, stretch and/or reach with hands and arms; stoop; crouch or work in cramped or awkward positions; repetitive motions. This person may regularly lift and/or move up to 30+ pounds. Specific vision abilities required by this position Include close vision, distance vision, depth perception, and ability to adjust to focus.