IS Service Owner - Customer Identity and Access Management
ABB
IS Service Owner - Customer Identity and Access Management
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.
This position reports to
Global IS Manager for Identity&Access Ma
Your role and responsibilities
In this role, you will have Leads the Customer Identity and Access Management (CIAM) service line in designing and managing the full lifecycle of CIAM services, ensuring secure, scalable, and user-friendly digital identity experiences for customers and partners. Drives the CIAM roadmap in alignment with business, legal, and customer experience goals through collaboration with internal teams and external providers. The work model for the role is Hybrid #LI-Hybrid This role is contributing to the Core IS Services. You will be mainly accountable for: • Accountable for the design, delivery, and evolution of CIAM services supporting ABB's digital products, platforms, and customer interfaces. • Owns the CIAM service strategy, ensuring it aligns with ABB's digital transformation goals. • Acts as a key advisor for product owners and business units on identity best practices and scalable CIAM architecture • Ensures seamless onboarding, authentication, and profile management for customers and partners across web, mobile, and other digital channels. • Works closely with marketing, sales, digital product, legal, and compliance teams to balance customer experience with regulatory requirements. • Defines and implements policies and standards for customer data protection, access controls, and consent management in line with GDPR, CCPA, and global standards. • Leads the implementation of modern identity protocols (OAuth2.0, OIDC, FIDO2), adaptive MFA, and fraud detection mechanisms. • Manages CIAM-related security incidents (e.g., compromised customer accounts) with sensitivity to brand reputation.
Qualifications for the role
More about us
Our mission in ABB IS (Information Systems) is to harness the power of information technology to deliver valuable, reliable, and competitive IS services for ABB. If you have a strong technical skills, analytical mind, and the drive to help us stay ahead of the competition, you are the one we are looking for. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory. It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning.
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.
This position reports to
Global IS Manager for Identity&Access Ma
Your role and responsibilities
In this role, you will have Leads the Customer Identity and Access Management (CIAM) service line in designing and managing the full lifecycle of CIAM services, ensuring secure, scalable, and user-friendly digital identity experiences for customers and partners. Drives the CIAM roadmap in alignment with business, legal, and customer experience goals through collaboration with internal teams and external providers. The work model for the role is Hybrid #LI-Hybrid This role is contributing to the Core IS Services. You will be mainly accountable for: • Accountable for the design, delivery, and evolution of CIAM services supporting ABB's digital products, platforms, and customer interfaces. • Owns the CIAM service strategy, ensuring it aligns with ABB's digital transformation goals. • Acts as a key advisor for product owners and business units on identity best practices and scalable CIAM architecture • Ensures seamless onboarding, authentication, and profile management for customers and partners across web, mobile, and other digital channels. • Works closely with marketing, sales, digital product, legal, and compliance teams to balance customer experience with regulatory requirements. • Defines and implements policies and standards for customer data protection, access controls, and consent management in line with GDPR, CCPA, and global standards. • Leads the implementation of modern identity protocols (OAuth2.0, OIDC, FIDO2), adaptive MFA, and fraud detection mechanisms. • Manages CIAM-related security incidents (e.g., compromised customer accounts) with sensitivity to brand reputation.
Qualifications for the role
- Bachelors or Equivalent degree in relevant field.
- 15 years in IT or security with at least 5 in IAM/CIAM roles.
- Holds strong customer Experience, Journey mapping, self-service design, UX integration.
- Holds experience in Security and Privacy (Consent management, identity proofing, data protection).
- Need to have strong team handling experience.
More about us
Our mission in ABB IS (Information Systems) is to harness the power of information technology to deliver valuable, reliable, and competitive IS services for ABB. If you have a strong technical skills, analytical mind, and the drive to help us stay ahead of the competition, you are the one we are looking for. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory. It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning.
JOB SUMMARY
IS Service Owner - Customer Identity and Access Management
ABB
Bengaluru
3 days ago
N/A
Full-time
IS Service Owner - Customer Identity and Access Management