Service Team Leader
ABB
Service Team Leader
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.
This position reports to
Service Manager
Your role and responsibilities
In this role, you will have the opportunity to supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. Each day, you will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence guidelines. You will also showcase your expertise by driving service achievements through resource planning, allocation, and effective implementation of standard procedures and safety protocols. The work model for the role is: Hybrid This role is contributing to the coordintation of the Electrification Service. Main stakeholders are cus-tomers You will be mainly accountable for: • Ensuring customer focus, urgency, and care in your direct area of responsibility, building sus-tainable customer relationships for growth, satisfaction, and retention. • Driving the development of processes and practices based on customer feedback (Net Pro-moter Score) to consistently improve customer experience. • Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload. • Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility.
Qualifications for the role
More about us
We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.
This position reports to
Service Manager
Your role and responsibilities
In this role, you will have the opportunity to supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. Each day, you will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence guidelines. You will also showcase your expertise by driving service achievements through resource planning, allocation, and effective implementation of standard procedures and safety protocols. The work model for the role is: Hybrid This role is contributing to the coordintation of the Electrification Service. Main stakeholders are cus-tomers You will be mainly accountable for: • Ensuring customer focus, urgency, and care in your direct area of responsibility, building sus-tainable customer relationships for growth, satisfaction, and retention. • Driving the development of processes and practices based on customer feedback (Net Pro-moter Score) to consistently improve customer experience. • Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload. • Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility.
Qualifications for the role
- Academic background in Electrical or Electromechanical Engineering
- Minimum of 5 years of experience in similar positions
- Experience in supervising teams
- Knowledge of medium and low voltage panels
- Proficiency in English (intermediate to advanced level)
More about us
We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory
JOB SUMMARY
Service Team Leader
ABB
Bogota, D.C.
2 days ago
N/A
Full-time
Service Team Leader