In This Role, Your Responsibilities Will Be

Order Entry

Generate Service Request: Oracle/CRM/OSC/FJ

Saves/Uploads/Archives communication records (OCM/CRM)

Coordinates expedite orders with service team.

Complete order entry within Service Level.

Validate and upload purchase order according to service level and forward to appropriate team for processing

Generate purchase requisitions for Service Centers through WIP process Order Clean Up.

Track active tasks on assigned orders.

Collaborate with the Service Team for status or cancellation approval.

Order Management

Tracks expedited orders to ensure customer request dates are met.

Resolve order disputes within the service level.

Provide tracking for shipments and process sales credit adjustments.

Process change orders and cancellation orders

Dealing with complex situations with end customers

Organize priorities based on business unit needs

Customer Service

Respond to emails and order inquiries.

Proactively communicate delays to Service Centers.

Complete Emerson Learn Content.

Negotiate Change Orders and delivery time improvements with factories and suppliers

Teamwork

Build relationships with Service Center personnel and Field Service representatives.

Communicate regularly with the team and provide coverage when needed.

Trade Compliance

Review orders for export indications and coordinate with the trade compliance team.

Verify "Checkpoint Intermediary" status and obtain Export TSF.

Perform DDQ Screening and follow export regulations.

Continuous Improvement

Maintain current process knowledge and participate in training.

Who You Are

You keep in touch with customers.

You use planning tools and software.

You encourage open dialogue to discuss alternative perspectives.

You provide solutions and advice to clients

For This Role, You Will Need

• Bachelor's degree in business administration or related fields.
• 4-6 years of experience in customer service, order management, or a related role.
• English proficiency (B2 or higher) - strong communication skills.
• Strong organizational and prioritization skills, with attention to detail.
• Problem-solving mindset with a proactive, customer-focused approach.
• Ability to work collaboratively in a fast-paced environment.
• Proficiency in Microsoft Office (Excel, Outlook, Word); Oracle, CRM Cloud experience is a plus.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.