JOB DESCRIPTION

PRIMARY RESPONSIBILITIES

• Carry out responsibilities in accordance with established organizational policies and procedures, regulatory requirements, and applicable laws.
• Prepare standard quotations to appropriate customer and sales person.
• Conduct compliance checks for both quotations and orders to ensure compliance.
• Review Rig Systems orders to confirm all Minimum Booking Requirements are met.
• Provide Sales Order Acknowledgement to sales.
• Provide Sales Order information (delivery, documentation, shipping, etc.) to sales.
• Create and maintain new customers via NOV internal portal (TPH).
• Assist with developing & implementing continuous improvement processes and procedures establishing best practices.
• Build & maintain positive, professional business relationships with internal & external customers.
• Provide management with regular updates related to specific accounts and area of support.
• Perform other work-related tasks as assigned.
• Comply with all NOV Company and HSE policies and procedures.

FACILITY/GROUP SPECIFIC RESPONSIBILITIES

• Communicate with customers concerning quotes, orders, returns, shipments, and products.
• Quote customers on price and delivery in a timely manner.
• Maintain detailed files for documentation.
• Make changes to orders if required.
• Maintain and/or expedite backorders.
• Work with credit department to resolve disputed credit items.
• Work with the accounts receivable department to resolve open invoices.
• Process customer returns according to established department procedures.
• Access and pull drawings on equipment from the central engineering database to determine required spare parts needed and provide information on equipment to the customer.

EDUCATION & EXPERIENCE QUALIFICATIONS

• Must possess a high school diploma, GED, or equivalent combination of education and experience.
• Microsoft Office experience (specifically Excel) and Adobe Print Manager is required.
• Minimum of 1 years' customer service experience preferred.
• Knowledge of oilfield equipment preferred.
• Ability to read and understand drawings and prints is preferred.

JOB REQUIREMENTS

• Excellent oral and written communication skills.
• Ability to multi-task with a strong attention to detail and accuracy.

COMPETITIVE BENEFITS (visit usbenefits.nov.com for more information about our benefits offerings)

• 401(k) Retirement Plan - NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
• Competitive medical plans that cover your entire family (yourself, eligible spouse, and eligible children) as of your first date of hire for as little as $142 per pay period bi-weekly.)
• FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
• FREE Basic Life and AD&D insurance (for full-time employees).
• FREE short and long term disability insurance.
• All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date).
• All regular full-time employees receive up to 11 paid holidays per year.