Job Type

Full-time

Description

About L&S Mechanical

Headquartered in Richardson, Texas, L&S Mechanical ("L&S") is a leading tri-trade provider of turnkey plumbing, HVAC, and electrical installation services in the Texas, South Carolina, North Carolina and Georgia residential housing markets. Founded in 1985, L&S serves large production homebuilders in Dallas / Fort Worth, South Dallas, Houston, San Antonio and Austin through its six production warehouses. Previously owned by management, L&S was acquired by The Sterling Group, a leading middle market private equity firm, in September 2021. L&S is the largest plumbing installer in Texas and has significant opportunity to grow its HVAC and electric offerings while also expanding into new geographies through acquisition and growing its nascent home services business.

The company is backed by The Sterling Group, a private equity firm established in 1982. The Sterling Group specializes in acquiring controlling interests in companies across the manufacturing, distribution, and industrial services sectors, focusing on enterprises with valuations typically between $100 million and $1 billion. To date, the firm has sponsored 67 platform buyouts, along with numerous add-on acquisitions, contributing to a total transaction value exceeding $22 billion. Currently, The Sterling Group manages over $9.4 billion in assets.

Job Summary

An HVAC Service Supervisor oversees and manages a team of technicians responsible for repairing, maintaining and servicing heating, ventilation, and air conditioning systems for residential properties. This position plays a crucial role in ensuring the efficient and effective operation of HVAC systems while providing excellent customer service.

General Responsibilities

• Assist customer service representatives and dispatchers in coordinating service calls, technicians and subcontractor crews to ensure timely and cost-effective resolution of service issues and reduce unnecessary return trips.
• Coordinate with parts expeditors and dispatchers to ensure timely and efficient return trips that resolve service issues.
• Collaborate with production team, start-up coordinators and start-up technicians to ensure production homes close in a timely manner.
• Work with production team to identify best practices to minimize future warranty service calls.
• As the initial escalation point for homeowners, builders and the internal production team, efficiently resolve escalated issues to prevent further escalation.
• Provide real-time technical guidance to technicians in the field facing challenging repairs, problems or situations.
• Train and mentor technicians on all facets of service, including technical and soft skills, through weekly in-person and virtual meetings, weekly ride-alongs with technicians, regular one-on-one meetings with each technician, and distribution of training materials, manuals and standard operating procedures.
• Monitor technicians' hours, efficiency, procedure compliance, entered solutions, and vehicle usage to ensure compliance with company standards and expectations.
• Maintain state-of-the-art knowledge of HVAC systems through occasional service calls, regular review of literature and other media regarding developments in HVAC systems and products, and attendance of in-person and virtual events conducted by industry groups and manufacturers.
• Travel regularly to shops within the region to meet in-person with technicians, conduct ride-alongs, and inspect vehicles.
• Collaborate with the Director of EHS and safety team to foster a safety culture within the team of technicians.
• Establish and maintain schedule of regular inspection and inventory of technicians' vehicles, ensuring that the vehicles are organized, clean, and fully-stocked.
• Regularly review repairs to ensure repairs comply with relevant codes, regulations and best practices.

Qualifications

• Experience: At least 3 years of HVAC service experience.
• Technical Knowledge: Strong knowledge of the install, repair and maintenance of HVAC systems
• Leadership Skills: Proven ability to manage, motivate and develop a team of service technicians.
• Customer Service Skills: Strong communication skills for homeowner and builder interaction and problem resolution

Work Environment

• Primarily field-based with visits to customer sites/customer homes for supervision and support.

Benefits

• Medical, dental, and vision insurance
• FSA with debit card
• Employer-paid Short-Term Disability (STD)
• $20K in life insurance and $20K AD&D insurance
• 401(k) employer match
• Paid Vacation
• PTO
• Paid Holidays
• Annualized reviews for merit increases
• Potential for advancement