Salary : $45,284.99 - $75,464.06 Annually
Location : Richmond, VA
Job Type: Full-Time Regular
Job Number: 35M00000020
Department: Public Utilities
Opening Date: 06/10/2025
Closing Date: 6/24/2025 11:59 PM Eastern

Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. Diversity...YOU!!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Description
The City of Richmond Department of Public Utilities - Water Utility Division is seeking qualified candidates to fill Gas & Water Field Specialist, Senior positions. These positions will work within the Field Operations group for DPU. This section responds to emergencies, turns gas and water on or off, and provides routine maintenance for the gas and water system.

Incumbents serves as an Essential employee, which means that the incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions, or inclement weather.

The selected candidate may be required to work 24 hour on-call, weekend and holiday call duty as scheduled.

These positions are for the 8:00 AM to 4:00 PM and 4:00 PM to 12:00 AM Shifts.
Duties include but are not limited to

• Investigating gas and water leaks and making recommendations;
• Responding to fire and carbon monoxide calls;
• Verifying meter information such as readings, street numbers and billing information;
• Consulting with customers on proper operation of appliances and safety of customers;
• Maintaining all Meter Reading & AMR maintenance equipment;
• Entering meter readings on data terminals;
• Performing non-automated & missed reads manually to obtain manual billing read;
• Performing monthly random sample meter reading audits;
• Performing 1st & 2nd line AMR maintenance;
• Driving mobile routes utilizing DCU & MC2 Meet/communicate with internal and external customers;
• Performing other duties as assigned by supervisor.

Qualifications, Special Certifications and Licenses

MINIMUM TRAINING AND EXPERIENCE:

• High School Diploma or GED
• Two years of experience in gas/water pipelines, plumbing, or related field
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

PREFERRED TRAINING AND EXPERIENCE:

• Experience installing or repairing gas lines (Residential or commercial);
• One year of related experience and/or experience in labor related to customer service;
• Candidate must have the ability to obtain a Operator's Qualification (OQ's) within 6 months of employment;
• At least one (1) year of plumbing or pipefitting work and/or equivalent combination of experience working on gas lines;
• At least one (1) year of HVAC work and/or equivalent combination of experience

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:

• Requires a valid Driver's License and a valid Commonwealth of Virginia Driver's License within 30 days of hire.

KNOWLEDGE, SKILLS, AND ABILITIES:
Considerable knowledge of Gas/Water pipeline maintenance and repair (e.g. placing a sleeve to stop a leak, hot tapping), Gas/Water meter maintenance and repair, Electronic meter reading technology (e.g. FC300 Field Collection System), pipe fitting and plumbing, GIS maps, Advantex, appropriate safety/OSHA rules and procedures, particularly those concerning gas. Considerable skills with oral and written communication, using hand tools such as shovels and wrenches, using heavy equipment such as backhoes and dump trucks, using gas detection equipment (combustible gas indicator), driving a work truck (CDL required), pre-trip vehicle inspections. An ability to Identify hazardous situations, follow standard operating and safety procedures, multi-task and train others when necessary.
Americans with Disabilities Act Requirements
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. While performing the essential duties of this job, the employee is regularly required to reach extending hands and arms in any direction, stand, push, pull, lift, finger (picking, pinching or otherwise working primarily with fingers), grasp applying pressure to an object with fingers or palms, talk, see, and hear. The employee is frequently required to climb, balance, stoop, crouch, crawl, walk, feel and use substantial repetitive motions of the wrists, hands and fingers. In terms of the physical strength to perform the essential duties, this classification is considered to be heavy work, exerting up to 100 pounds of force occasionally, up to 50 pounds of force frequently, and up to 20 pounds of force constantly to move objects.
Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.
The City of Richmond Values Veterans. We are an official V3 Certified Company.

The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.
With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".

The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.
01

10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veteran's widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?

• Yes
• No

02

5-point veteran's must have been discharged under honorable conditions and had one of the following: Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52-7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?

• Yes
• No

03

Employees in this job classification are designated ESSENTIAL PERSONNEL and must be available to report to work during disasters, inclement weather, and other declared emergencies. Are you available and willing to work under these conditions?

• Yes
• No

04

Are you available to work rotating shifts which will include overtime, nights, weekends and holidays, as needed?

• Yes
• No

05

Are you currently employed with the City of Richmond?

• Yes
• No

06

Which answer best describes your highest level of education?

• High School Diploma / GED
• Some College
• Associate's Degree
• Bachelor's Degree
• Master's/Advanced
• None of the above

07

Do you have a valid Driver's License or ability to obtain a VA Driver's License within 30-days of hire?

• Yes
• No

08

Are you able to obtain the Operator's Qualifications (OQ's) within 6 months?

• Yes
• No

09

Which best describes your years of experience working in Utilities?

• Less than two (2) years of experience
• Two (2) to five (5) years of experience
• Five (5) or more years of experience

10

Which best describes your years of experience working in plumbing and/or HVAC?

• Less than two (2) year of experience
• Two (2) to five (5) years of experience
• Five (5) or more years of experience

11

Which best describes your work experience providing customer service?

• Less than one (1) year of experience
• One (1) to four (4) years of experience
• More than four (4) years of experience

12

What is your level of proficiency using Microsoft Office applications?

• No Experience
• Beginner - can use Outlook for e-mail and compose Word documents
• Intermediate - has experience in Outlook and Word, and can develop spreadsheets in Excel and PowerPoint
• Advanced - can create Access Databases and is an experienced user of Vision

13

Which best describes your work experience troubleshooting and repairing gas & water leaks?

• Less than two (2) years of experience
• Two (2) to five (5) years of experience
• Five (5) or more years of experience

14

Which answer best describes your experience with Service Suite Mobile Application?

• Less than one (1) year of experience
• One (1) to four (4) years of experience
• Four (4) or more years of experience

Required Question