The Scaled Customer Success Manager at Emerson's T&M division is responsible for driving value and outcomes across a large portfolio of accounts (25+) with scalable engagements and activities. This role ensures customers realise the full potential of T&M's solutions through a mix of proactive outreach, lifecycle management, and data-informed insights.

As a trusted advisor, the Scaled CSM builds relationships with key stakeholders across multiple accounts, helping customers achieve their business goals while improving adoption, satisfaction, and retention.

In this Role, Your Responsibilities Will Be:

• Managing a large portfolio of accounts (25+) throughout all phases of the customer life-cycle post-deployment
• Dynamically and proactively engaging with accounts based on health metrics and triggers.
• Collaborating with Sales team to expand customer relationships, ensure renewals and expansions
• Stakeholder Onboarding, post-sales entitlement and software promotion, engagement content creation and customisation.
• Inform customers of T&M product roadmap & provide continuous customer feedback to Product team on features that will help drive customer outcome realisation.

Who You Are: You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You manage your time well with independent work and are able to balance the interests of multiple stakeholders across a large accounts list.

For this Role, You will Need:

• 3+ years of customer success experience in a SaaS organisation, or similar customer facing role(s).
• Broad knowledge and experience in the automated test industry is desired
• Excellent communication skills and ability to adapt narrative to different stakeholders
• Comfort establishing credibility with key customer decision makers, influencers, and end-users of varying levels of the organisation.

Preferred qualifications that Set You Apart:

• Bachelor's Degree or Equivalent Experience

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.

ABOUT US

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

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ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

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