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This Position reports to:
Continuous Improvement Manager

Mission Statement:

- Implement and operationalize Sales support in salesforce, provide the sales training in the dedicated area of responsibility in the marketing and sales organization.

- Applying operational excellence methodologies and providing solutions and services in the process improvement in the responsible domain

- Manage Customer Master Data and distributor contract distribution and collection by following the standards and quality requirements of the domain

Main Accountabilities:

Sales process and Salesforce Tools Support

Supports at the dedicated area a proper implementation and communication of the sales processes including Lead to opportunities to quotations conversion process. The comprehensive understanding of Due diligence process and customer on boarding process leveraging SFC as a solution is a plus.

Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in using the Salesforce system based on a defined KPI

Responsible for the sales tool deployment (e.g. Sales force, Quotation tool). Representative of LSO for sales tools related topics (e.g. upgrades, new tools) in the area.

Resolve the issues and problems from the Salesforce users in a 3-tier governance model to ensure the smooth business operation in EL China at defined KPI

Lead improvements to the tools based on own evaluations to achieve simplification and to increase users' acceptance.

Customer master and contract collection

Lead to manage the customer master data creation, change, block timely and correctly to the defined KPI.

Ensures that distributor and customer contracts/agreement and proposals are timely distributed, collected and filed into organizational databases and securely maintained in a timely manner to the point of defined KPI.

Executes the other customer master, customer on boarding and contract related support including the cBOL account application, BAD and Temporary credit limit application

Accountable of the KPI result and commit to improve

Implement the process improvement in responsible process in the daily work

Continue improvement

Implement improvement within the scope of responsibility to the work efficiency and customer experience optimization. Work in cross functional teams that contributes to the overall Customer Success and escalate as necessary to remove roadblocks. Develop a common and consistent approach for continuous improvement via L6S.

Actively collect external and internal customers feedback and ensures they are analyzed and used as a base for defining and following up on improvement actions.

Knowledge, Skills, Experience:

Bachelor's degree or above, major in engineering, IT, data analysis, or management related major

Minimum 5 years of related electrification industry professional working experience in in multinational companies

Multiple years of commercial operational support experience including customer master, distributor contract renews and collection, or customer experience related work

Demonstrated salesforce knowledge and experience in both operational support and improvement

Excellent collaboration to work to deliver common target with virtual team, strong problem solving skills and take responsibility to delivery result as committed.

Strong process improvement mindset and project management skill, 6 Sigma green-belt certification is a plus

Proficient with Microsoft power BI, SAP and salesforce

Fluent communication and presentation skill by English and Chinese

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