Job Description Summary

Responsible for providing "best-in-class" customer experience for collaboration and digital workplace technologies. You will be expected to leverage new technologies and analytics to continuously improve the customer experience. This position will be responsible for both working directly with customers, as well as providing technical leadership and to facilitate the adoption of new technologies and tools.

Job Description

Site Overview:

GE Aerospace has an advanced engineering center located in İstanbul, Kartal, complemented by cutting-edge laboratories in Kocaeli and Gebze. Our offices in İstanbul and Ankara provide essential support to commercial and defense engines across the country. Our highly skilled engineers at the Türkiye Technology Center contribute to GE Aerospace's engineering work on indigenous programs, new engine programs, software development, and additive manufacturing, supporting the country's position as an advanced aerospace hub. We are committed to a culture based on respect for people and provide professional growth opportunities for our employees. Join us and find an opportunity to shape the future of flight.

Role Overview:

In this role, you will:

• Research, learn and provide end user training for existing collaboration tools and digital workplace technologies.
• Review end-to-end customer technology adoption processes to proactively identify gaps and prioritize/execute IT process improvements that increase customer satisfaction and contribute to overall customer success.
• Interface directly with customers to understand how they are currently using digital workplace technology, and how they could benefit from additional technologies or features.
• Provide timely, proactive communications to stakeholders on significant issues and developments.
• Develop and report on metrics, including adoption metrics, training statistics, and customer surveys.
• Serve as the single point of contact for the customer via verbal and written communication.
• Resolves day-to-day issues related to strategy implementation. Escalates issues that impact the client and/or strategic initiatives.

The Ideal Candidate:

The ideal candidate combines technical expertise, business acumen, and personal attributes. They are skilled in troubleshooting, operating systems, and collaboration tools. They communicate effectively, focus on customer needs, and manage deadlines with attention to detail. A positive, collaborative, and independent attitude is essential.

Required Qualifications:

• Bachelor's Degree in with basic experience.

Technical Expertise:

• Experience with basic computer networking and common end user trouble shooting
• Experience with Windows, Mac, iOS, Android operating systems
• Experience with Microsoft Office and common collaboration tools

Preferred Qualifications:

Business Acumen:

• Ability to communicate effectively with technical and non-technical communities
• Ability to work with varying levels of internal stakeholders and external vendors
• Demonstrated customer focus

Personal Attributes:

• Capability to manage to aggressive deadlines while staying true to strategic outcomes
• Communicates and demonstrates a shared sense of purpose
• Excellent communication skills and the ability to interface with customers with confidence and clarity Ability to work independently on projects and a sharp eye for detail
• Highly collaborative, team-oriented individual
• Positive, enthusiastic and confident attitude

At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.

Additional Information

Relocation Assistance Provided: No