Provide technical support in the area of expertise throughout the Sales and Product and Service Delivery process. Assist as required with the development of technical job designs for PLs. Assist with identifying areas where new and cost effective techniques can be applied. Assist in real-time incident response, recovery, and investigation as related to the area of expertise. Assist in evaluating technical viability and overall appraisal of tenders as related to the area of expertise. Participate in external technical societies and communities. Contribute, write and review technical publications.