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This Position reports to:
Service Sales Team Leader

Your role and responsibilities

We are looking for a specialist to join our team at the European Operations Center in Ostrava to handle order processing. You will provide support to sales representatives, respond to customer inquiries, and carry out complete order processing for spare parts in the fields of mining, mineral processing, and cement production (electrical and electronic components, frequency converters, automation elements, circuit breakers, industrial controllers, etc.). In this position, you will work in an international team environment and communicate daily in English.

The European Operations Center is part of ABB's Process Automation division, which performs engineering for units across Europe and employs more than 800 employees. It also includes a supply chain management center. Join ABB and work with people who are dedicated to creating a future where innovative digital technologies enable better access to cleaner energy. Will you join us?

ABB - Operations Center Europe

The work model for the role is: hybrid

This role is contributing to the Proces Automation in Ostrava.

You will be mainly accountable for:

• Preparing materials for creating a business offer tailored to customer needs
• Creating spare parts business offers according to internal price lists
• Coordinating and customizing orders using inputs from various departments (sales, product management, legal department, technical support, project management, logistics)
• Ensuring orders are in line with the company's budget and profitability
• Processing customer orders from order placement to delivery
• Preparing and managing sales support documentation
• Continuously monitoring order progress, coordination, and reporting
• Ensuring timely shipment of material orders
• Invoicing delivered orders, invoice settlement
• Creating export and import documentation
• General fulfillment, archiving, and administration according to department requirements
• Responding to technical and non-technical customer inquiries regarding spare parts

Qualifications for the role

• Secondary / University education
• Multitasking is your strength
• Previous experience in sales or purchasing
• Ability to read and understand technical documentation
• Excellent communication and organizational skills, attention to detail
• Previous experience with ERP system SAP or another
• Fluent in English (written and spoken at least B2 level
• Customer and results-oriented
• User knowledge of MS Office tools

What's in it for you?

• Technical/electrical knowledge
• Communicative level of German

Benefits

• Flexible working hours
• Option to work from home ( Home Office) with a financial contribution (4.80 CZK/ hour )
• Annual financial bonus
• Reduced working hours (7,5 hours / day )
• 25 days of vacation
• Annual salary review
• Opportunity for further career growth in the Czech Republic and worldwide
• MultiSport card
• Meal allowance (100 CZK/ day )
• Contribution to the benefits portal (2- 3% of monthly salary )
• Referral bonus for recommending a new employee
• Opportunity for education - internal / external professional courses , language courses , and conferences
• Company events ( Christmas party, team buildings , family days , and more)
• Assistance line - professional psychological counseling
• Additional leave for extraordinary life events and support for expectant parents
• Office with good transport accessibility
• Company parking for employees commuting from outside Ostrava ( applies to the Ostrava branch )
• Opportunity to take yoga classes directly at the workplace ( applies to the Ostrava branch )
• Foosball and darts directly at the workplace ( applies to the Ostrava branch )
• Accident insurance
• Discounts on ABB electrical installation materials
• Discounts with our partners ( electronics , gastronomy, car purchases , train travel , etc .)

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.