• Manage offshore service personnel as applicable who perform valve services including installation, maintenance, and repair and work in concert with the supervisor for field services for on-site valve services.
• Develop and oversee planning and scheduling for offshore valve service activities including advance staffing requirements.
• Ensure valve technicians assigned to offshore valve service projects are trained and or qualified to the task and customer safety and technical requirements in addition to the company quality assurance program
• Responsible for maintaining all offshore valve service equipment including tools, test equipment, supplies, etc.
• Responsible for periodic review of customer contractual requirements for conducting offshore valve services to ensure this information is effectively transferred to the technicians.
• Works in conjunction with the company HSE Coordinator to maintain current information required for block valve services personnel in ISNetworld, PICS, PEC, etc.
• Works in conjunction with the company Quality Assurance Manager to verify all quality control procedure requirements are followed for offshore valve services up to and including site quality audits.
• Works in concert with the Operations Manager to establish an operating budget for offshore valve service personnel, equipment and supply needs in conjunction with the General Manager to meet the demands of a growing service business in the most efficient and effective manner.
• Develop and implement quality and safety metrics that gauge the effectiveness of our field services performance (safety, quality, and customer satisfaction) and reported on a scheduled frequency.
• Conduct and or coordinate job reviews as needed to develop comprehensive job scopes and manpower plans.
• Attends pre-turnaround and post-turnaround planning meetings as applicable.
• Participates with the customer service team (Repair Coordinators) to complete quotations for offshore valve service opportunities and post-job billing preparation
• Works in conjunction with purchasing for sourcing materials, supplies, and subcontract services as applicable for offshore valve service activities.
• Ensures time sheets prepared during field services and time clock entries for shop services are accurate, approved by the customer, received at the home facility, and entered at the agreed upon timeframe
• Attends all daily production meetings to report and stay abreast of overall offshore valve services activities.
• Ensures that all offshore valve services staff are properly trained so as to contribute efficiently and productively to the John H Carter organization
• Supports JHC accounting department with problem invoices and general customer account information
• Understands and ensures that the JHC TCC (Total Customer Commitment) standards are upheld at all times
• Works closely with and supports the JHC product principals when required to do so
• Manages and enforces the after-hour and weekend 'On-Call' rotation in conjunction with other shop supervision
• Actively and enthusiastically supports JHC colleagues at all times
• Builds and cultivates solid relationships - internally and externally
• Travels when required and applicable

PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means.

If you wish to become an approved agency to assist us in our employment efforts, please submit your request to careers@johnhcarter.com.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.