Salary: $25.65 - $38.48 Hourly
Location : Surprise, AZ
Job Type: Full-Time Regular
Job Number: 26-00031
Department: FINANCE
Opening Date: 07/17/2025
Closing Date: 7/27/2025 11:59 PM Arizona

SUMMARY
This is the senior-level position for the billing department. This position serves as a subject matter expert on billing and customer service systems and processes, code, policy and procedures compliance. Incumbents will produce monthly utility bills for all City utility customers; oversee the interface and processing of all payment files from various systems. Oversee the interface between the City and third-party water customer files, account creation and management, and meter reading coordination. Initiate billing adjustments and customer refunds, manage the 3rd party collection agency interface, compile reports, create customer correspondence, conduct research, and perform quantitative quality assurance reviews.
EDUCATION and/or EXPERIENCE
High school diploma or GED, and three years of billing customer service experience sufficient to successfully perform the essential duties of the job such as those listed on the Job Description. Additional education cannot be substituted for experience.
CERTIFICATIONS, LICENSES, REGISTRATIONS
None
SELECTION PROCESS
Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process to include panel interviews.

Successful candidates will receive a post-offer, pre-employment background screening to include:

• Fingerprinting
• Criminal Background screening
• E-Verify

To view the full job description, including work environment and physical demands, click HERE
The City of Surprise is an EEO/ADA reasonable accommodation employer
The City of Surprise offers a broad range of inclusive employee benefits to help employees in their work and personal lives. We are committed to a total rewards strategy that provides our employees with competitive compensation, generous benefits, and an environment that supports a healthy work/life balance for our diverse workforce. Our comprehensive benefits package includes health coverage, retirement, and a variety of work/life programs, including generous paid time off and twelve holidays. For additional benefit information, please
01

I understand all criminal convictions (felonies and/or misdemeanors including DUIs) that occurred as an adult (age 18 or older) must be disclosed when answering Question 7 and disclosed in full detail in Question 8 in the Agency-Wide Questions section of this application. I also understand my failure to disclose a conviction as outlined in Question 8 may be grounds for elimination of further consideration and/or a job offer to be rescinded.

• I acknowledge the above statement.

02

Are you legally authorized to work in the United States?

• Yes
• No

03

Are you currently employed by the City of Surprise?

• Yes
• No

04

Select the option that applies to your highest level of education completed:

• Master's Degree, or higher
• Bachelor's Degree
• Associate's Degree
• High School diploma or G.E.D. awarded
• None of the above

05

How many years of billing customer service experience do you possess?

• 7 years or more
• 5 years to less than 7 years
• 3 year to less than 5 years
• Less than 3 years
• None of the above

06

How have you contributed to the improvement or efficiency of a process in your past roles?
07

What features and/or functions do you currently use in Microsoft Excel?
Required Question