Water Treatment Service Technician

Department: Service

Employment Type: Full Time

Location: United Kingdom

Compensation: GBP 32,000 - GBP 38,000 / year

Description

At NCH Europe we believe in 'people doing business with people.' We have developed and continue to grow a direct sales team to build customer connections, enhance our customer understanding and drive market penetration.We exist because of our customers. With the latest technology, industry expertise and quality solutions we have the tools to best understand our customer requirements

NCH Europe is part of NCH Corporation and was founded in 1919. We are a global leader within industrial maintenance and water treatments solutions with a presence in 50 countries worldwide. www.ncheurope.com.

Are you driven and looking for your next challenge - a professional career with the opportunity to earn uncapped commission?
If that sounds like you, we are looking for a keen sales representative to work with our ChemAqua division in the North London Area / M25 and would love to hear from you!

Key Responsibilities

The Role

• Installation, repair and service of equipment (filters, pumps, controllers, pre-treatment equipment), carried out in accordance with the service plan prepared and approved by the Manager
• Electric and hydraulic installations
• Carrying out water treatment service, at the customer's site
• Performing cleaning of installations: closed loops, reverse osmosis, cooling towers,
• Checking inventory and supplementary orders for chemicals, spare parts and consumables,
• Keep van and any other tools / assets clean and in working order ready for performing any interventions in the field.
• Organize services and daily routing in the most effective way possible and in accordance with instructions from the Manager, considering ad hoc repair requirements, and using the implemented route-planning system.
• Making sure that all services and interventions in the field are pre-approved by the Manager.
• Accurately complete service reports according to local work instructions and codes of practice, and use the implemented company systems
• Report any major incidents, quality issues, customer feedback and other relevant information from the field to the Manager according to the company regulations.
• Promote and maintain good relations with customers, ensuring confidentiality, maintaining standards and promoting the good image of the Company.
• Promote and identify sales opportunities through to the Manager and effectively liaise with the Sales team to ensure the highest levels of customer service are supplied to the customer.
• Comply with quality standards and any applicable industry standards.
• Use NCH Learning or any other Company LMS as required.
• Ensure adherence to NCH Europe's health and safety standards, to protect the wellbeing of all NCH Europe Agents and Employees.
• Ensure adherence with all compliance standards and operate with integrity at all times.
• Any other tasks as assigned by supervisor.

Skills, Knowledge and Expertise

We are looking for:

• Independent working style as well as able to work as a team member
• Accuracy, reliability and attention to detail
• Be customer orientated with Excellent interpersonal skills and the ability to build strong relationships
• Flexibility, able to adjust to changing schedules
• Professional appearance
• Ability to use power tools, ensuring conformance to health and safety requirements. • Previous customer service experience desirable.
• Able to demonstrate a high level of planning and prioritizing skills, to enable multiple demands to be managed effectively
• Mechanical and electrical understanding preferable.
• Certified Technician / Electrician desirable but not essential
• Valid UK driving license

Benefits

• Competitive Salary
• Company van and Fuel card
• Comprehensive training and learning opportunities
• Company Pension
• 25 days holiday + Bank Holidays
• 4 x salary life insurance
• Company Sick Pay
• Discounts on numerous leisure, financial and retail products
• Employee Assistance Program
• INDSALE