Purpose

The Reliability Consultant - Oil & Gas will work with the customer's personnel to maximize fluid analysis' benefits by providing communication when data indicates maintenance action is warranted. This includes notification for preventing failures, contamination indicating oil and filter changes are required to prevent equipment damage, and evaluating data for the purpose of extending the life of customers' equipment. This position performs assessments, consulting services, sales support, customer field support and training for public and private sessions. Services are tracked by billable hours.

Essential Functions:
• Design and perform assessments at customer sites based on customer needs
• Perform on-site consulting services based on customer needs
• Perform customer assistance in Root Cause Failure Analysis
• Assist sales personnel for technical support
• Assist sales department in looking for field service opportunities
• Develop and present PowerPoint presentations
• Develop training materials by working with marketing department
• Be able to use and teach customers POLARIS' Management Reports (Horizon)
• Develop proposals for Field Services to customers
• Attend necessary technical conferences and trade shows
• Develop and present technical presentations at technical conferences
• Develop and monitor continual process improvements
• Facilitate communications between appropriate POLARIS departments
• Design and develop service programs meeting customer requirements
• Develop and facilitate appropriate communications protocols between customer departments and on-site POLARIS personnel
• Train POLARIS personnel on activities performed at customer sites
• Develop appropriate procedures for the department to insure compliance with the Quality System
• Be able to develop and perform all services provided to on-site customers
• Develop and conduct training sessions for customers and employees
• Assist in developing annual budget requirements for the department
• Turn in travel expense reports in accordance with policy
• Prepare and issue written correspondence, including progress reports and meeting agendas
• Track production of department and communicate to management
• Ensure timely follow-up to commitments
• Handle customer complaints of Field Services department
• Become proficient in the use of Salesforce
• Other duties as required by management

Qualifications & Requirements
• Wearing of personal protection equipment as required
• Work in environments where there may be exposure to petroleum products, fumes, dust, odors and mists
• Lift or move up to 50 lbs on a regular basis
• Ability to distinguish colors and odors
• Ability to understand and train in all products and services provided by Polaris Laboratories LLC
• Ability to understand testing results
• Ability to train how to understand testing results
• Ability to understand and prescribe appropriate testing methods
• Ability to understand, train and install all devices offered by POLARIS
• Ability to work in and foster a team environment
• Ability to work under pressure and deadlines
• Ability to communicate with customers at all levels
• Detail oriented and able to multi-task
• Strong technical aptitude with the ability to understand multiple disciplines of laboratory procedures, advanced lubrication
fundamentals, contamination control, engineering principals, maintenance principals, filtration principals
• Display ability to grasp and implement strategic concepts
• Understanding of statistical analysis (basic)
• Proficient with computers, software usage, and other data capturing technologies
• Understand principals of Vibration Analysis, Thermography, SPM (Shock Pulse Monitoring), Ultra-Sonic leak detection
• Understand in-line/on-line condition monitoring technologies and be able to recommend said technologies to customers
• Minimum of BS Degree in Mechanical Engineering or related field, or equivalent work history
• Must be STLE CLS or OMA 1 Certified or be able to obtain CLS or OMA Certification within 1 year from employment
• Four years' experience in a related field such as lubrication or maintenance
• Be able to travel extensively as required by POLARIS
• Be able to assist sales team in sales presentations