At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:
Service Sales Manager

In this role, you will have the opportunity to lead a team of specialists who provide technical and order related assistance/support to the internal and external customers of ABB.
Each day, you will oversee the process, definition, implementation, and execution of customer support. You will also showcase your expertise by achieving targeted levels of service quality, operational efficiency, and customer satisfaction.

The work model for the role is: hybrid

This role is contributing to the Motion Service (MOSE) division in Santiago, Chile.

You will be mainly accountable for:
• Driving responsiveness of the business units toward customer inquiries and harmonization and efficiency improvement by identifying and establishing best practices.
• Developing and implementing methodology to systematically address Net Promoter Score (NPS) feedback for service across the group and leading the efforts to improve it.
• Acting as the process owner for contact management; and creating, implementing, monitoring, and reviewing ABB's customer support strategy.
• Ensuring timely issue of invoices for revenue generation; and identifying and closely follows-up on customer issues related to credit.

Our team dynamics
You will join a dynamic, talented, high performing team, where you will be able to thrive.

Qualifications for the role

• Degree in electrical, civil, or related engineering fields
• You have 5+ years of experience in proposal development and cost estimation/pricing
• Proven technical-commercial knowledge and experience in analyzing technical requirements and public/private tenders
• Knowledge of variable speed drives and electric motors (desirable)
• Proficient in Excel (mandatory)
• Experience with SAP (desirable)
• You are innovative around proactive problem-solving and effective communication
• You are at ease communicating in intermediate English

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.