Ref: 42143

Head of Operations and Claims - Renewable Energy Insurance

I'm currently working with a leading insurer that is rapidly expanding its presence in the renewable energy insurance market. We're seeking a highly experienced and strategic Head of Operations and Claims to lead the operations, claims management, and overall strategy of our growing renewable energy portfolio.

If you're passionate about clean energy and have a strong background in operations and claims within the insurance industry, this is a high-impact leadership role with ample room for growth and influence.

The Role

As the Head of Operations and Claims, you will oversee the full spectrum of operations and claims management within the renewable energy insurance portfolio. You will be responsible for developing and implementing strategies that enhance operational efficiency, ensure effective claims resolution, and maintain a profitable portfolio. This role will require you to collaborate with underwriting, risk engineering, actuarial teams, and leadership, while also ensuring smooth execution of claims processes across key renewable energy technologies, including:

• Utility-scale solar (PV and CSP)
  
• Onshore and offshore wind
  
• Battery energy storage systems (BESS)
  
• Emerging and hybrid clean energy technologies

Key Responsibilities

• Lead the operations and claims teams, ensuring efficient processing of claims and operations.
  
• Oversee and improve operational workflows, ensuring alignment with profitability, efficiency, and customer satisfaction targets.
  
• Develop and implement claims management strategies, ensuring timely and accurate claims resolution.
  
• Collaborate with underwriting, risk engineering, and actuarial teams to ensure effective risk management and claims mitigation strategies.
  
• Drive continuous improvement across claims processes, utilizing data, technology, and industry best practices.
  
• Manage stakeholder relationships, including brokers, clients, and regulators, to ensure smooth communication and satisfaction.
  
• Stay on top of industry trends, regulatory changes, and best practices to keep the company ahead of the curve in claims management.
  
• Develop and implement performance metrics and KPIs to track team efficiency and effectiveness.
  
• Act as a thought leader within the company on claims management and operations strategy for the renewable energy portfolio.

What I'm Looking For

• 7-10+ years of experience in operations and claims management, preferably within the renewable energy or power & infrastructure sectors.
  
• Proven leadership ability, with a track record of managing cross-functional teams and driving operational excellence.
  
• Strong knowledge of claims handling and operational processes, with an ability to manage complex claims in the renewable energy sector.
  
• A deep understanding of the renewable energy insurance space, including risk mitigation strategies for technologies like solar, wind, and battery storage.
  
• Strong commercial acumen, problem-solving skills, and a data-driven approach to process improvement.
  
• Ability to collaborate and communicate effectively across teams, with a focus on enhancing operational efficiency.
  
• Experience in international markets and exposure to the regulatory landscape governing renewable energy insurance.

What's On Offer

• A competitive base salary + bonus + benefits package.
  
• A key leadership position with direct impact on the company's renewable energy strategy.
  
• The opportunity to shape the future of claims management within a rapidly growing sector.
  
• Flexibility to work remotely or in a hybrid setup.
  
• A purpose-driven environment that plays a key role in supporting the global energy transition.

Bruin recognises the positive value of diversity, and aims to promote equality and challenge unfair discrimination. As a champion of equal opportunity employment we welcome applications from all suitably qualified persons - men and women, people of all ages, sexual orientations, nationalities, religions and beliefs. We particularly encourage applications from women, disabled, and Black, Asian and minority ethnic candidates as these groups are underrepresented throughout the financial services industry. Our clients work with us because they value a diverse workforce, and subscribe to our shared principle that all appointments are made on merit and that ability to perform the job will be the primary consideration.