Job Type

Full-time

Description

• Lead weekly team meetings to align on goals, training and company/industry updates.

• Conduct weekly one-on-one check-ins with each team member.

• Provide ongoing training for HVAC Technicians to ensure maximum performance on every service call.

• Oversee the dispatch team to prioritize, organize, and assign service calls efficiently.

• Use Service Titan to monitor individual performance, track dispatch board status, and department performance for daily accountability meetings.

• Address and resolve customer issues promptly.

• Promote maintenance plan sales to prepare for seasonal fluctuations.

• Motivate technicians to consistently earn 5-Star Google Reviews.

• Conduct regular ride-alongs with Technicians to observe, coach, and recommendation for improvement.

• Interview and evaluate potential new hires.

Qualifications:

Requirements

• Strong personal drive to grow, lead, and develop a high-performing HVAC team.

• 3+ years in a Sales or Service Manager role within the residential sector preferred.

• Excellent communication skills and the ability to work with diverse personalities.

• Proven decision-making ability in a fast-paced environment.

• Proficiency in MS Office; experience with Service Titan strongly preferred.

Why Work With Us?

We offer a comprehensive benefits package including:

• Company vehicle with gas card

• Cell phone and laptop

• Full medical benefits package

• 401K with company march

• Paid time off

• Life Insurance

• Join a team where your leadership will directly impact growth, customer satisfaction, and team success.

Salary Description

Base salary and performance bonus