Wastewater Networks - Technical Support Advisor (2)
Northumbrian Water
About the role
Wastewater Networks - Technical Support Advisor (2)
Location: Teesside
Salary - £33,920 to £42,400 (depending on experience)
37 hours per week Monday to Sunday
Permanent and secondment/fixed term opportunities available
About the role
We've got an amazing opportunity to join our Wastewater Networks team at Northumbrian Water to support the effective operation and maintenance of the sewerage network. You'll be responsible for investigations to reduce sewer flooding, pollution incidents and other sewerage network issues. If you are passionate about the environment and customers, we want to hear from you.
The role will require you to complete comprehensive network investigations to identify the root cause of issues and follow through on delivery of recommendations to improve the sewer network.
Our customers are at the heart of everything we do. You'll have face to face contact with customers in our operating region and you'll be required to keep your customers informed through a variety of methods, managing their expectations.
As a business we want industry leading environmental compliance. This can only be achieved by having effective relationships with internal and external stakeholders and will involve site investigations and meetings with the EA, Local Authorities and contractors.
You will need to produce reports based on site findings in a timely manner with tight deadlines and to a high standard of accuracy. You will be expected to present the information and data to our key business stakeholders.
About you
We're looking for the successful candidate to have proven experience of excellent customer service skills, working in a customer focussed environment, along with experience or an awareness of Health and Safety procedures. You'll ideally have knowledge and understanding of legal and regulatory frameworks (e.g. customer, financial, H&S, quality, environmental).
You'll be a strong team player with experience of involving and supporting others in problem solving and decision-making processes, along with being able to build relationships effectively with a range of stakeholders across all areas of a business and externally.
We're looking for you to be an effective communicator, as well as having excellent literacy and numeracy skills. You'll be creative, solution focused, and a natural problem solver with the ability to highlight potential improvements in ways of working. Ideally, you'll be qualified to BTEC/NVQ Level 3 level in a science, engineering / construction or environmental related discipline or have equivalent work experience.
Here at Northumbrian Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.
Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.
We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.
About us
Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we're committed to having a diverse community represented across our business.
We're aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply
Please note:
This role has been defined as a safety or security critical role and as a condition of a formal offer of employment you'll be required to undergo a drug and alcohol test. Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date.
Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked.
Please note this role may require a DBS to be completed prior to employment.
NWG at a glance:
Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.
We do this by providing reliable and affordable water and wastewater services for our customers.
We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.
Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.
Our benefits
We're a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our 'Tap Into' benefits include:
About us
NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.
We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.
Our values
Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.
Our values are:
Results Driven
We take responsibility for achieving excellent business results.
Ethical
We are open and honest and meet our commitments with a responsible approach to the environment and our communities.
Customer Focused
We aim to exceed the expectations of our internal and external customers.
Innovative
We continuously strive for innovative and better ways to deliver our business.
One Team
We work together consistently, promoting co-operation, to achieve our corporate objectives.
Our gallery
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Colleague benefits
We're the great company we are because of you - our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.
To find out more about our benefits, see our benefits booklet attached to this advert.
Eyecare
Discounted Medicals
Employee Assistance Programme
Cycle2work
Buying & selling annual leave
Long service awards
Salary sacrifice car scheme
Computer
Loans
Award winning wellbeing site
NWG savings scheme
Company pension scheme
Pre-retirement workshops
Life assurance
Christmas savings club
Discounts & cashback offers
Qualification loan
Wastewater Networks - Technical Support Advisor (2)
Location: Teesside
Salary - £33,920 to £42,400 (depending on experience)
37 hours per week Monday to Sunday
Permanent and secondment/fixed term opportunities available
About the role
We've got an amazing opportunity to join our Wastewater Networks team at Northumbrian Water to support the effective operation and maintenance of the sewerage network. You'll be responsible for investigations to reduce sewer flooding, pollution incidents and other sewerage network issues. If you are passionate about the environment and customers, we want to hear from you.
The role will require you to complete comprehensive network investigations to identify the root cause of issues and follow through on delivery of recommendations to improve the sewer network.
Our customers are at the heart of everything we do. You'll have face to face contact with customers in our operating region and you'll be required to keep your customers informed through a variety of methods, managing their expectations.
As a business we want industry leading environmental compliance. This can only be achieved by having effective relationships with internal and external stakeholders and will involve site investigations and meetings with the EA, Local Authorities and contractors.
You will need to produce reports based on site findings in a timely manner with tight deadlines and to a high standard of accuracy. You will be expected to present the information and data to our key business stakeholders.
About you
We're looking for the successful candidate to have proven experience of excellent customer service skills, working in a customer focussed environment, along with experience or an awareness of Health and Safety procedures. You'll ideally have knowledge and understanding of legal and regulatory frameworks (e.g. customer, financial, H&S, quality, environmental).
You'll be a strong team player with experience of involving and supporting others in problem solving and decision-making processes, along with being able to build relationships effectively with a range of stakeholders across all areas of a business and externally.
We're looking for you to be an effective communicator, as well as having excellent literacy and numeracy skills. You'll be creative, solution focused, and a natural problem solver with the ability to highlight potential improvements in ways of working. Ideally, you'll be qualified to BTEC/NVQ Level 3 level in a science, engineering / construction or environmental related discipline or have equivalent work experience.
Here at Northumbrian Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.
Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.
We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.
About us
Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we're committed to having a diverse community represented across our business.
We're aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply
Please note:
This role has been defined as a safety or security critical role and as a condition of a formal offer of employment you'll be required to undergo a drug and alcohol test. Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date.
Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked.
Please note this role may require a DBS to be completed prior to employment.
NWG at a glance:
Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.
We do this by providing reliable and affordable water and wastewater services for our customers.
We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.
Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.
Our benefits
We're a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our 'Tap Into' benefits include:
- Generous holiday entitlement, plus bank holidays and additional time off on Christmas Eve and New Year's Eve. There's also the option to buy or sell holidays.
- Company pension scheme, where we'll double match your contributions up to an employer contribution of 10%.
- Free access to local attractions.
- A fantastic discount scheme, with savings on days out, shopping, travel and more.
- Award winning 'Living Well' wellbeing support, including access to a digital GP service for you and your family members.
- Support with sustainable travel - through salary sacrifice cars and a cycle to work scheme.
- Financial wellbeing support - access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
- Support with your development - we offer a range of development opportunities, can support you through an interest free qualification loan and we'll even pay for any relevant professional body subscription.
About us
NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.
We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.
Our values
Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.
Our values are:
Results Driven
We take responsibility for achieving excellent business results.
Ethical
We are open and honest and meet our commitments with a responsible approach to the environment and our communities.
Customer Focused
We aim to exceed the expectations of our internal and external customers.
Innovative
We continuously strive for innovative and better ways to deliver our business.
One Team
We work together consistently, promoting co-operation, to achieve our corporate objectives.
Our gallery
Previous Next
Colleague benefits
We're the great company we are because of you - our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.
To find out more about our benefits, see our benefits booklet attached to this advert.
Eyecare
Discounted Medicals
Employee Assistance Programme
Cycle2work
Buying & selling annual leave
Long service awards
Salary sacrifice car scheme
Computer
Loans
Award winning wellbeing site
NWG savings scheme
Company pension scheme
Pre-retirement workshops
Life assurance
Christmas savings club
Discounts & cashback offers
Qualification loan
JOB SUMMARY
Wastewater Networks - Technical Support Advisor (2)
Northumbrian Water
Middlesbrough
a day ago
N/A
Full-time
Wastewater Networks - Technical Support Advisor (2)