Digital Workplace Administrator
NOV
JOB DESCRIPTION
About NOV
NOV delivers technology-driven solutions to empower the global energy industry. For more than 150 years, NOV has pioneered innovations that enable its customers to safely produce abundant energy while minimizing environmental impact. The energy industry depends on NOV's deep expertise and technology to continually improve oilfield operations and assist in efforts to advance the energy transition towards a more sustainable future.
At NOV, we are a globally diverse happy family, driven to power the people who power the world.
Job Description
The Digital Workplace Administrator manages and supports day-to-day operations of digital collaboration platforms including Microsoft 365, DocuSign, and ChatGPT Enterprise. This role ensures reliable service delivery, user support, and adherence to security and compliance standards.
Key Responsibilities
Monitor service health dashboards, usage analytics, and log alerts across platforms.
Respond to Tier 1-2 incidents, execute service requests, and escalate technical issues.
Support onboarding/offboarding, including access and licensing.
Document standard operating procedures and end-user guides.
Required Qualifications
Education: Associate's degree in Information Technology, Computer Science, or related field (Bachelor's preferred).
Experience: 2+ years in IT operations or helpdesk, with at least 1 year supporting Microsoft 365 environments.
Technical Skills:
Familiarity with Microsoft 365 Admin Center, Exchange Online, and Teams configuration.
Basic understanding of Azure Active Directory and PowerShell scripting.
Experience with DocuSign administration preferred.
Exposure to SaaS platforms, including generative AI tools (ChatGPT Enterprise is a plus).
Soft Skills: Strong organizational skills, excellent troubleshooting capabilities, and user-oriented communication.
Preferred Certifications
Microsoft 365 Fundamentals (MS-900)
Modern Desktop Administrator Associate
DocuSign Admin Foundations
AI-900: Azure AI Fundamentals
CompTIA Security+ (optional)
We are an equal opportunity employer.
NOV is committed to building a diverse environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
We offer a comprehensive employee benefits package including health, life, and disability insurance. Our company is committed to crafting a lasting impact for ourselves, our customers, and the communities where we live and work.
About NOV
NOV delivers technology-driven solutions to empower the global energy industry. For more than 150 years, NOV has pioneered innovations that enable its customers to safely produce abundant energy while minimizing environmental impact. The energy industry depends on NOV's deep expertise and technology to continually improve oilfield operations and assist in efforts to advance the energy transition towards a more sustainable future.
At NOV, we are a globally diverse happy family, driven to power the people who power the world.
Job Description
The Digital Workplace Administrator manages and supports day-to-day operations of digital collaboration platforms including Microsoft 365, DocuSign, and ChatGPT Enterprise. This role ensures reliable service delivery, user support, and adherence to security and compliance standards.
Key Responsibilities
- Administer Microsoft 365 services including Exchange Online, Teams, and OneDrive.
- Manage day-to-day operations of DocuSign accounts, roles, permissions, templates, and transaction troubleshooting.
- Provision users and monitor activity in ChatGPT Enterprise; escalate AI usage concerns as needed.
Monitor service health dashboards, usage analytics, and log alerts across platforms.
Respond to Tier 1-2 incidents, execute service requests, and escalate technical issues.
Support onboarding/offboarding, including access and licensing.
Document standard operating procedures and end-user guides.
Required Qualifications
Education: Associate's degree in Information Technology, Computer Science, or related field (Bachelor's preferred).
Experience: 2+ years in IT operations or helpdesk, with at least 1 year supporting Microsoft 365 environments.
Technical Skills:
Familiarity with Microsoft 365 Admin Center, Exchange Online, and Teams configuration.
Basic understanding of Azure Active Directory and PowerShell scripting.
Experience with DocuSign administration preferred.
Exposure to SaaS platforms, including generative AI tools (ChatGPT Enterprise is a plus).
Soft Skills: Strong organizational skills, excellent troubleshooting capabilities, and user-oriented communication.
Preferred Certifications
Microsoft 365 Fundamentals (MS-900)
Modern Desktop Administrator Associate
DocuSign Admin Foundations
AI-900: Azure AI Fundamentals
CompTIA Security+ (optional)
We are an equal opportunity employer.
NOV is committed to building a diverse environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
We offer a comprehensive employee benefits package including health, life, and disability insurance. Our company is committed to crafting a lasting impact for ourselves, our customers, and the communities where we live and work.
JOB SUMMARY
Digital Workplace Administrator
NOV
Monterrey
9 hours ago
N/A
Full-time
Digital Workplace Administrator