Senior Analyst Helpdesk
bp
Job Description:
The purpose of the role is to assure that bp users and suppliers are enabled to follow a compliant and efficient procurement process. The type of incoming requests can vary, i.e. answering 'how do I' related questions as well as providing technical support and managing user/supplier system & process training activities. Additionally, Procurement Helpdesk Senior Analyst plays a 'distributor role' in the request handling process so that incoming requests are channelled to the right teams. The Helpdesk Senior Analyst is required to initiate and manage continuous improvement ideas, which result in a standardized, automated way of working.
The Procurement Helpdesk Senior Analyst role has the primary responsibility to ensure that we manage, control and develop our operations in a "process designed" manner to deliver value to the respective business for which services are provided. A core part of this responsibility includes:
About bp
Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.
Key Responsibilities
Essential Education
Recognised professional qualification in a business or finance field or similar field.
Essential Experience
We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees' lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits! We operate a hybrid model with 60% from the office and 40% from home with flexibility as agreed with line management.
Travel Requirement
No travel is expected with this role
Relocation Assistance:
This role is not eligible for relocation
Remote Type:
This position is a hybrid of office/remote working
Skills:
Agreements and negotiations, Analytical Thinking, Building sustainability, Category spend profiling, Category Strategy, Commercial Acumen, Communication, Cost modelling, Decision Making, Digital fluency, Market Analysis, Negotiation planning and preparation, Sourcing strategy, Stakeholder Management, Supplier Selection, Sustainability awareness and action, Value creation and management
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
The purpose of the role is to assure that bp users and suppliers are enabled to follow a compliant and efficient procurement process. The type of incoming requests can vary, i.e. answering 'how do I' related questions as well as providing technical support and managing user/supplier system & process training activities. Additionally, Procurement Helpdesk Senior Analyst plays a 'distributor role' in the request handling process so that incoming requests are channelled to the right teams. The Helpdesk Senior Analyst is required to initiate and manage continuous improvement ideas, which result in a standardized, automated way of working.
The Procurement Helpdesk Senior Analyst role has the primary responsibility to ensure that we manage, control and develop our operations in a "process designed" manner to deliver value to the respective business for which services are provided. A core part of this responsibility includes:
- Be responsible for System Query Management (SRM or Ariba) and Issue resolution across the E2E Purchase to Pay process and be responsible for the delivery against to the operational key performance metrics' target for the assigned business
- Be responsible of process simplification, standardisation and continuous improvement with the respective operations and leading relevant GPO or other standardisation initiatives or regional standardisation initiatives in FBT Africa
- Management of appropriate stakeholder relationships within the FBT and the businesses/functions
- Being responsible for the operational activities delivered by the Helpdesk Team
About bp
Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.
Key Responsibilities
- Resolve issues and escalate to the relevant channel (if required)
- Analyse the content of the incoming query, and work on the solution with relevant resolver groups
- Analyse and explore process improvement opportunities (i.e. eliminate inefficiencies in the request handling process) by proposing system and process enhancements
- Accountable for controls being in place and working effectively across all processes and systems in relation with the Helpdesk Team/ helpdesk team members
- Delivering process standardization by identifying improvement opportunities and process change proposals
- Responsible for implementing new/re-designed processes and making sure they are operated properly within the team
- Responsible for highlighting improvement areas for reaching the PPI/ KPI or other targets
- Responsible for the performance management of the Helpdesk Team and for the daily operations of query handling and issue resolution
- Acting as first level of escalation for the Helpdesk Team members (Second level is the Team Leader)
- Build up and maintain professional relationship with Business partners and other functions.
Essential Education
Recognised professional qualification in a business or finance field or similar field.
Essential Experience
- 3-4 years business experience is required
- Demonstrated process expertise in a given process tower such as PTP, OTC, RTR Customer Services or Supply Chain Management
- Relevant operational experience gained in a business or similar environment.
- Experience supporting and implementing strategic plans across a team.
- Relevant previous experience in a leadership and supporting continuous improvement position with similar accountabilities.
- Demonstrated ability to use a wide range of systems and application tools and techniques to guide, motivate, train and support staff and makes full use of opportunities to coach and develop direct reports or virtual teams to maximise their performance.
We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees' lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits! We operate a hybrid model with 60% from the office and 40% from home with flexibility as agreed with line management.
Travel Requirement
No travel is expected with this role
Relocation Assistance:
This role is not eligible for relocation
Remote Type:
This position is a hybrid of office/remote working
Skills:
Agreements and negotiations, Analytical Thinking, Building sustainability, Category spend profiling, Category Strategy, Commercial Acumen, Communication, Cost modelling, Decision Making, Digital fluency, Market Analysis, Negotiation planning and preparation, Sourcing strategy, Stakeholder Management, Supplier Selection, Sustainability awareness and action, Value creation and management
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
JOB SUMMARY
Senior Analyst Helpdesk
bp
Cape Town
a day ago
N/A
Full-time
Senior Analyst Helpdesk