Job Description:

We are seeking a data-driven and commercially savvy Research and Insights Analyst to join our M&C team. This individual will play a critical role in uncovering customer, market, and loyalty program insights to inform strategic business decisions and marketing & loyalty programs that drive fuel and convenience store performance. The role requires a blend of analytical expertise, strategic thinking, and storytelling to translate data into actionable insights that shift customer behaviour and support growth.

Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.

Key Accountability

Insight Generation

Conduct quantitative and qualitative research to uncover customer attitudes, preferences, and behaviors related to fuel and convenience retail.

Analyze loyalty program data to identify customer segments, track behavioural trends, and evaluate campaign effectiveness.

Business & Marketing Strategy Support

Translate insights into strategic recommendations to build pricing, promotions, customer experience, site development, and brand messaging.

Partner with marketing teams to inform customer-centric campaign develop and performance measurement.

Data Mining & Analytics

Mine large datasets, including transactional and behavioural data from marketing & loyalty programs, to uncover opportunities for revenue growth and customer retention.Build dashboards and reports to track targets and provide actionable insight to cross-functional teams.

Stakeholder Engagement

Work closely with internal teams across marketing, digital, operations, and finance to ensure insights are embedded in decision-making processes.

Present findings and strategic recommendations to senior leaders with clear storytelling and business relevance.

Trend & Competitor Analysis

Monitor market trends, competitor strategies, and emerging technologies impacting fuel and convenience retail. Proactively identify innovation and differentiation opportunities to stay ahead of the curve.

Education

• Bachelor's degree or equivalent experience in marketing, Business, Economics, Statistics, Industrial Engineering
• 3-5 years proven experience in a research, insights, Big Data or analytical roles
• Experience working with loyalty data, CRM systems, and customer segmentation models

Experience

• Experience in development and delivery of marketing transformation or offer development
• Expertise across a breadth of B2C direct marketing programs
• Strong influencing and team engagement skills
• Strong commercial acumen track record in preparation of business cases
• Proven agile outlook and experience working with agility desirable

We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees' lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits! We operate a hybrid model with 60% from the office and 40% from home with flexibility as agreed with line management.

Travel Requirement
No travel is expected with this role

Relocation Assistance:
This role is not eligible for relocation

Remote Type:
This position is a hybrid of office/remote working

Skills:
Advocacy, Brand Management, Commercial Acumen, Customer Segmentation, Generating customer insights, Listening, Offer and product knowledge, Offer Development, Sector, market, customer and competitor understanding, Translating strategy into plans

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.