Job Description Summary

The Director, ARC Watch Operations is responsible for managing a team of watch officers and operations specialists in the GE Aerospace Response Center (ARC), ensuring full staffing and operational readiness 24/7/365. The Director will develop and implement standard work and operational standards for the Aerospace Response Center (ARC), manage schedules for assigned personnel, and ensure the training and readiness of all operators.

Job Description

Job Title

Director, ARC Watch Operations

Company Intro/About Us

GE Aerospace is a world-leading provider of jet engines, components, and systems for commercial and military aircraft. At GE Aerospace, we are committed to innovation, safety, and delivering high-quality solutions that power the future of flight. Working here means being part of a team that values collaboration, respect, and continuous improvement.

Site Overview

This role is based at GE Aerospace's Evendale, OH site, home to the Aerospace Response Center (ARC). The ARC is a critical hub for crisis management and operational readiness, ensuring 24/7/365 support for GE Aerospace's global operations. At Evendale, you'll work in a fast-paced, collaborative environment that prioritizes safety, quality, and operational excellence.

Role Overview

As the Director of ARC Watch Operations, you will lead a team of watch officers and operations specialists, ensuring the Aerospace Response Center (ARC) is fully staffed and operationally ready at all times. This role involves developing and implementing standard work, managing schedules, overseeing training programs, and collaborating with stakeholders to refine ARC processes.

Key Responsibilities:

• Manage and lead a team of watch officers and ARC Operations Specialists.
• Ensure full staffing and operational readiness of the ARC 24/7/365.
• Develop and implement standard work and operational standards for ARC processes.
• Oversee scheduling and ensure coverage for all shifts.
• Lead training programs to ensure the readiness and proficiency of ARC operators.
• Enhance the research and analytic capabilities of ARC Operations Specialists.
• Collaborate with the Senior Director, Aerospace Response Center, Risk Pillar Leads, and other stakeholders to refine ARC processes and procedures.
• Provide input, guidance, and feedback to team members, ensuring high performance and adherence to standards.
• Utilize technical expertise and judgment to solve problems and improve ARC operations.
• Participate in the development, maintenance, and implementation of the GE Aerospace Crisis Management Plan (CMP) and refine attendant processes.

The Ideal Candidate

The ideal candidate is a strong leader with experience managing 24/7 operations and shift-based teams. They excel in crisis management, decision-making under pressure, and developing operational standards. This person is detail-oriented, proactive, and thrives in a high-stress, fast-paced environment.

Basic Qualifications

• Bachelor's Degree in security studies, emergency management, intelligence, international relations, political science, or a related field.
• 8+ years of relevant experience in a GSOC, operations center, intelligence, crisis management, military, or corporate security environment.
• 3+ years of experience in a people leadership role, managing 24/7 or shift-based teams.
• Demonstrated experience in incident response, intelligence analysis, travel risk management, and/or crisis coordination.
• Excellent communication, decision-making, and situational judgment under pressure.
• Strong leadership and team management skills.
• Demonstrated ability to develop and implement standard work and operational standards.
• Excellent organizational and scheduling skills.
• Proficiency in Microsoft Office products and case management systems.
• Ability to perform multiple tasks in a high-stress environment.
• Strong analytic thinking and problem-solving skills.
• Background in developing training programs for operational teams.
• Ability to obtain and maintain a US DoD security clearance.

Preferred Qualifications

Risk Assessment and Business Acumen: The ability to identify, evaluate, and prioritize potential threats and vulnerabilities, and to develop strategies to mitigate these risks. Understand the internal and external factors that impact the organization including market trends, competitive landscape and regulatory requirements.

Information & Analytical Thinking: the ability to collect, analyze and interpret information from various sources to anticipate and counteract potential security threats, while thinking critically and analytically to solve complex security problems and make informed decisions.

Adaptability and Resilience: The capacity to adapt to changing security landscapes and recover quickly from setbacks or incidents.

Interpersonal Skills & Customer Service: Strong interpersonal abilities, effective networking and collaboration capabilities, and cultural competence. High emotional intelligence and self-awareness are essential for fostering a respectful approach to security operations.

Communication Skills: Strong verbal and written communication skills to effectively convey security policies, procedures, and incident reports to stakeholders at all levels. Active listening & relationship building.

Project Management: The ability to plan, execute, and oversee security projects, ensuring they are completed on time and within budget.

• Experience managing 24/7 operations.
• Familiarity with Everbridge and Ontic emergency notification systems and security tools.

Additional Information

• Work Shift: Full-time role with 24/7 operational oversight.
• Scheduled Weekly Hours: 40 hours.
• Work Authorization: Must comply with U.S. immigration and legal requirements.
• Security Clearance: Ability to obtain and maintain a US DoD security clearance.
• Physical Requirements: May involve standing, walking, and lifting as required by the role.

Closing

Join GE Aerospace and be part of a team that's redefining the future of flight. This role is subject to U.S. export control laws and regulations. Applicants must meet export control requirements to be considered for this position.

This role requires access to U.S. export-controlled information. Therefore, for applicants who are not U.S. lawful permanent residents, U.S. Citizens, or have been granted asylee or refugee status (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), employment will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes