The IT Analyst provides support and technical expertise in the areas of personal computers, smartphones, and associated end-user computing hardware. They must also possess proficiency with internally developed software as well as commercial software used by ABS. The position requires good interpersonal skills; they will work with a wide variety of IMS and non-IMS people.

What You Will Do:

• Respond to, evaluate and solve a variety of end-user hardware and software problems.
• Draft user instructions/manuals for end-user computing technologies.
• Provide desktop support. Analyze information about PCs or other peripheral devices in order to diagnose and resolve problems.
• Evaluate and recommend software and hardware for ABS end-user computing technologies.
• Participate in the effort to maintain standards across the entire ABS Enterprise Network. Has responsibilities for maintaining accurate inventories of end-user hardware and software.
• Incumbent is required to advocate for good cyber security practices across the end-user technologies used at ABS.

What You Will Need:

Education and Experience

• College degree or recognized equivalent, preferably in Computer Science or a related field, from an accredited university or comparable on-the-job experience.
• 2 years of experience preferred

Knowledge, Skills, and Abilities

• Technical competency with the PC, its functions, related software, diagnosis, and repairs, in a network environment; technically competent in the interface between the PC and the ABS network/telecommunication systems.
• Knowledge of and working experience with standard ABS end-user application suites, including word processing, spreadsheets, presentation graphics, engineering and survey software, communication packages, VPN clients, etc.
• Previous experience working in organizations to support services provided to internal and external customers.
• Clarity and conciseness in both oral and written communications, ability to explain technical concepts to all types of employees.
• Willingness and flexibility to work occasional non-standard hours (e.g., before 8 am and after 5 pm on weekdays and on weekend days).
• Good interpersonal skills, supports process changes and departmental goals within a matrix organization; ability to communicate and work well with others at all levels of the corporation.
• Ability to develop a working knowledge of ABS Rules, Guides, statutory regulations, and related instructions, as well as the ABS Employee Safety Policy.
• Must hold a valid right to work in the UK.

Reporting Relationships

Reports directly to IMS Management, as appropriate.

Working Conditions:

The work environment will primarily be an air-conditioned office setting requiring the employee to sit for prolonged periods while concentrating on a computer screen. The team member may assist with various tasks, including filing, talking, and may have to lift between 5 - 15 pounds on occasion.

#LI-Hybrid #dice

ABOUT US

We set out more than 160 years ago to promote the security of life and property at sea and preserve the natural environment. Today, we remain true to our mission and continue to support organizations facing a rapidly evolving seascape of challenging regulations and new technologies. Through it all, we are anchored by a vision and mission that help our clients find clarity in uncertain times.

ABS is a global leader in marine and offshore classification and other innovative safety, quality, and environmental services. We're at the forefront of supporting the global energy transition at sea, the application of remote and autonomous marine systems, cutting-edge technical solutions, and many more exciting advancements. Our commitment to safety, reliability, and efficiency is ever-present, guiding our clients to safer and more efficient operations.

Equal Opportunity

ABS Bureau is committed to the equal employment opportunity of its employees and prohibits discrimination against any employee or qualified applicant based on race, color, creed, religion, national origin, sex, gender identity, age, disability, marital status, sexual orientation, citizenship status or veteran status, or other non-work-related characteristics that may be protected under the law of the Federal Government or specific state employment laws.

Notice

ABS and Affiliated Companies (ABS) will not pay a fee to any third-party agency without a valid ABS Master Service Agreement (MSA) authorized and signed by Human Resources. Any resume, CV, application, or other forms of candidate submission provided to any employee of ABS without a valid MSA on file will be considered property of ABS, and no fee will be paid.

Other

This job description is not intended, and should not be construed, to be an all-inclusive list of responsibilities, skills, efforts or working conditions associated with the job of the incumbent. It is intended to be an accurate reflection of the principal job elements essential for making a fair decision regarding the pay structure of the job. #ogjs