JOB DESCRIPTION

CLOSING DATE 24 APRIL 2024

Are you an experienced leader with a strong technical background in Offshore, automated, or industrial environments? NOV Energy Equipment South Africa is seeking a proficient Field Service Supervisor to join our dynamic team. In this role, you will oversee the Service department's operations, ensuring efficiency, quality, and customer satisfaction.

DUTIES AND RESPONSIBILITIES

• Ability to remotely supervise multiple personnel and work scopes efficiently and effectively.
• Occasional travel globally as and when required.
• Provide technical analysis to ascertain timelines and resource requirements for customer quotation purposes.
• Manage projects and personnel planning using pre-existing and new processes, systems and applications.
• Ability to assign projects and tasks to technical personnel based on skill level and competency level.
• Monitoring and control of project costs.
• Ability to communicate effectively with clients on project status both technically and commercially.
• Review and approval of technical and financial reporting.
• Provide recommendations on improving products and systems efficiency to clients based on technical analysis conducted in field.
• Advise customers on the maintenance and upkeep of their NOV equipment as per the various manuals, Product Information Bulletins (PIB) drawing revision changes, software updates etc.
• Collaborate with key stakeholders including Customers, Colleagues and other NOV entities.
• Continual review and assessment of direct reports to ensure development goals are achieved.
• Participate in the 24/7 on-call team on a rotational basis.
• Perform any other duties as reasonably required by management.

QUALIFICATIONS

• Bachelor's degree in related Technical, Commercial field or equivalent experience.

EXPERIENCE:

• Minimum of 5 years' experience in a technical capacity within an Offshore, automated, or industrial environment with an additional minimum of 3 years' experience in a leadership role with customer relationship management and employee development experience. Total minimum experience 8 years.
• Good technical knowledge relating to mechanical, hydraulic, and pneumatic systems, maintenance, and repair activities of heavy machinery in an offshore or automation environment.
• Good knowledge of NOV Rig Equipment preferred.
• Ability to interpret engineering drawings/schematics.
• Computer literacy (including good command of Microsoft Office - Excel, Word, and Outlook).

ABOUT US

Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future.

Global Family

We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation

Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All

This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget.