JOB DESCRIPTION

DUTIES & RESPONSIBILITIES:

• Providing support to Service Engineers and Customers relating to equipment during operational and maintenance periods
• Taking responsibility for the planning, scheduling and invoicing of jobs, projects and other office related requirements in accordance with QA and HSE standards
• Contributing to the Competence Assurance system and acting as a Competence Assessor
• Providing support, training and guidance for Service Engineers as required.
• Taking part in an on call rota to provide out of hours support for Rig Solutions products
• Providing cover for other members of staff on and offshore and attending meetings at various NOV and/or Customer facilities where required.
• Must ensure that company policies and procedures are being enforced and adhered to at all times
• Provide continual evaluation of the group's processes and methods, to assure the most effective use of resources and equipment
• Provide day to day supervision of employee job execution, to include; training, performance evaluation and employee relations
• Receive daily service calls and work orders.
• Assigns tasks to appropriate personnel, and verify completion of jobs.
• Monitor progress of service transactions
• Ensure all customer documentation is completed and checked in accordance with client requirements
• Support other departments and carry out other duties as and when business requirements dictate as may be reasonably expected by line manager.
• Travel is occasionally required as dictated by position needs.

SKILLS & EXPERIENCE REQUIRED

Strategic

• An exceptional ability to understand, evaluate and apply technical information (Functional / Technical skills)
• Has solutions and suggestions that are effective in addressing the problem at hand (Decision Quality & Problem Solving)
• Able to understand the business needs and drivers (Business Acumen)

Operating

• Able to apportion time effectively to complete tasks (Priority Setting)
• Be willing to provide colleagues with the information they need to complete their tasks and eliminate roadblocks (Informing Others)
• Able to define, work within and improve business processes whilst exercising good judgement based on immediate and future business needs. (Process Management)
• Learns each direct report's career goals and watches for development opportunities to explore (Developing Others)
• Establishes a good work plan and distributes the workload appropriately (Delegation)

Confidence

• Can be counted on to take personal responsibility in challenging situations and be willing to engage in disputes in order to settle them equitably (Conflict Management)

Energy

• Will be energised by challenges and drawn towards opportunities (Drive for Results)

Organisational

• Adept at dealing with a large organisation in order to successfully promote an agenda or strategy (Political Savvy)

Personal and Interpersonal

• Imbued with a strong sense of customer focus (internal/external) (Customer Focus)
• Firm and diplomatic when negotiating (Negotiation)
• Promotes a win-win ethos and inclusive team culture in line with business strategy (Building effective teams)
• Is known to consistently adhere to ethical principles and expects others to follow suit (Ethics & Values)
• A candid team player who collaborates with peers to solve problems (Peer Relationships)
• Creates a compelling and inspired vision or sense of core purpose and clearly communicates it to the organisation (Managing Vision & Purpose)

ABOUT US

Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future.

Global Family

We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation

Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All

This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget.