Job Description SummaryWe are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero. In Hungary, we operate bp's Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world's need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions - providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!Entity:
Finance

Job Family Group:
Business Support Group

Job Description:

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better - and how you can play your part in our world-class team?

Register your interest to advance your career as a

Senior Customer Service Representative!

Please note, that this posting is not a direct platform to one of our vacancies, rather a platform where you can submit your CV for any future opportunity matching the description. We'll be able to contact you as soon as position opens up.

In this role You will:

• Complete day to day customer service related operational tasks to ensure delivery meets customer expectations
• Leverage deep understanding of specific key account customers, processes / systems and act as an escalation point of contact
• Interact with customers in a professional, friendly and efficient manner and escalate concerns about meeting service levels or deadlines.
• Proactively resolve Key Account customer issues
• Take ownership and resolve raised telephone and written customer issues
• Escalate activities that are not actioned by assignees
• Provide customer service via the internet, phone, fax and email to support activities including:
• Monitor supply outages and react accordingly for incoming and existing orders.
• Log, assign and track progress of queries and customer requests from receipt to completion ensuring data is accurately entered and maintained in all customer service and data collection systems.
• Make recommendations on existing knowledge base documents and identify knowledge gaps
• Build and maintain strong relationships with both the customer and internal business partn6ers through the provision of timely, accurate and high quality service
• Highlight process gaps and inefficiencies; proactively seek solutions to increase productivity and / or level of service provided
• Perform user acceptance testing in service centre technology and ERP systems to help ensure effective enhancement execution.

What You will need to be successful:

• Proven experience in the field of Customer Service in an SSC environment
• High level of proficiency in English
• Customer oriented approach
• Excellent written and oral communication skills and ability to build effective working relationships
• Flexible, motivated personality
• Strong problem solving skills
• Experience using MS Office application, SAP, Salesforce or other CRMs

At bp, we provide the following environment & benefits to you:

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Flexible working schedule: home office up to 3 days / week, based on team agreement
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Family friendly workplace e.g.: Extended parental leave, Mother-baby room
• Employees' wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
• Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

bp Hungary won the Most Attractive Employer 2023 Award, based on the PwC annual research. Come and join us!

Travel Requirement
Some travel may be required with this role, this is negotiable

Relocation Assistance:
Relocation may be negotiable for this role

Remote Type:
This position is a hybrid of office/remote working

Skills:
Agility core practices, Analytical Thinking, Business process improvement, Commercial acumen (Inactive), Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with disabilities may request a reasonable accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an accommodation related to the recruitment process, please contact us to request accommodations.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.