THE FUTURE IS WHAT WE MAKE IT.

Experience CX Program Management Professional

Jakarta, Indonesia

Implement and coordinate the operational aspects of ongoing Customer & Product Support projects. You will serve as liaison between project management and planning, project team, and line management. You will review status of projects and budgets. You will coordinate schedules and deliver status reports. You will assess project issues, and develop resolutions to meet productivity, quality, and customers satisfaction goals and objectives. You will develop mechanisms for monitoring project progress, and for intervention and problem solving with project managers, line managers, and customers.

Key Responsibilities

• Project Management
• Project Planning
• Customer Support
• Facilitate Team Alignment
• Deliver Status Reports

WE VALUE

• A broad knowledge of principles and best practices in (customer service)
• Excellent team and communication skills
• An ability to take initiative and work with limited direction
• An ability to influence at the operational level

Additional Information

• JOB ID: HRD230323
• Category: Customer Experience
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 03
• Referral Bonus: 7000000
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Exempt