Field Service Representative - Mining (Grinding)
ABB
Field Service Representative - Mining (Grinding)
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
Your role and responsibilities
As a Field Service Representative - Mining (Grinding), you will execute service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. You will deliver quality customer service to satisfy customers. Responsibilities: • Providing on-site and remote technical support for installation and commissioning and conducting maintenance autonomously on ABB equipment installed at mine sites • Identify and develop business and commercial opportunities, based on customer knowledge and collaboration across ABB. • Act as the key point of contact for customer technical service requests for assigned customer(s) to help them achieve their productivity and quality targets. • Consult with and advise customers on the best service solutions in accordance with standard processes, procedures, and safety guidelines. • Troubleshoot equipment and process problems, perform Root Cause analysis, provide recommendations, and implement solutions to eliminate root causes. • Prepare and present reports to customers for maintenance services with their maintenance programs with recommendations for product, quality, and customer service improvements. • Domestic and International travel will be required, as the role will require hands-on support at customer sites. • Living ABB's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Qualifications for the role
Benefits
More about us
We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. For the 8th year in a row, ABB Canada has been recognized as one of Canada's top employers by Forbes Magazine. Also named as Canada's Top 100 Employers, Montreal's Top Employers, Canada's Top Employers for Young People, Canada's Greenest Employers and in 2021 Best Candidate Experience Award (CandE Award), ABB's culture and commitment are to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process. ABB's Military Reservist Policy offers Canada's Reserve Force members the flexibility to undergo military training and activities while maintaining job security, seniority, pay, benefits, and privileges as ABB employees, including up to 15 paid working days per year for training, as well as extended leave for operations both in Canada and abroad, ensuring seamless career integration with our nation's defense forces.
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
Your role and responsibilities
As a Field Service Representative - Mining (Grinding), you will execute service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. You will deliver quality customer service to satisfy customers. Responsibilities: • Providing on-site and remote technical support for installation and commissioning and conducting maintenance autonomously on ABB equipment installed at mine sites • Identify and develop business and commercial opportunities, based on customer knowledge and collaboration across ABB. • Act as the key point of contact for customer technical service requests for assigned customer(s) to help them achieve their productivity and quality targets. • Consult with and advise customers on the best service solutions in accordance with standard processes, procedures, and safety guidelines. • Troubleshoot equipment and process problems, perform Root Cause analysis, provide recommendations, and implement solutions to eliminate root causes. • Prepare and present reports to customers for maintenance services with their maintenance programs with recommendations for product, quality, and customer service improvements. • Domestic and International travel will be required, as the role will require hands-on support at customer sites. • Living ABB's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Qualifications for the role
- A Bachelor's Degree in Electrical/Mechanical Engineering or similar.
- Sound knowledge of and hands-on experience in servicing, maintaining, commissioning, and repairing of MV equipment.
- Knowledge of servicing industrial equipment.
- Strong Software understanding.
- Excellent mechanical skills.
- Valid driver's license and passport are required.
- Availability for travel to customer sites (60 - 70 %).
- Experience with installation and maintenance of industrial automation systems, including PLCs and/or DCS (Distributed Control Systems), would be an asset.
Benefits
- Retirement plan
- Healthcare plan
- Accident insurance
- Wellbeing program
More about us
We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. For the 8th year in a row, ABB Canada has been recognized as one of Canada's top employers by Forbes Magazine. Also named as Canada's Top 100 Employers, Montreal's Top Employers, Canada's Top Employers for Young People, Canada's Greenest Employers and in 2021 Best Candidate Experience Award (CandE Award), ABB's culture and commitment are to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process. ABB's Military Reservist Policy offers Canada's Reserve Force members the flexibility to undergo military training and activities while maintaining job security, seniority, pay, benefits, and privileges as ABB employees, including up to 15 paid working days per year for training, as well as extended leave for operations both in Canada and abroad, ensuring seamless career integration with our nation's defense forces.
JOB SUMMARY
Field Service Representative - Mining (Grinding)ABB
St Laurent
a day ago
N/A
Full-time