Service Marketing & Sales Specialist
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ABB
Service Marketing & Sales Specialist
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.
This position reports to
Service Unit Manager, ELSE-Oman
Your role and responsibilities
In this role, you will be responsible to drive service sales processes in collaboration with the service sales Manager and/or Service Manager. Generate service sales opportunities and secure profitable sales within the designated area(s). Focus on installed base penetration (IB) and sell the entire service product portfolio in collaboration with other ABB service units. Build long term customer relationships and ensure immediate response to specific customer needs and issues. The work model for this role (onsite) This role is contributing to Electrification Business Area based in Muscat Oman. You will be mainly accountable for: • MV & LV electrical networks including Switchgears, Protection Relays etc. • Identifying customer needs and positioning Digital Portfolio solutions which add value to the customer assets. • Understanding the channel strategy and the establishment of related prices and preparing sales plans, reviewing them, and proposing recovery plan(s) when needed. • Regularly updating installed base in ServIS (the approved Service database) with the changes made at site. • Generating opportunities and meeting the assigned sales targets. • Utilizing IB database and understanding the existing installed base (IB) and identifying and developing sales opportunities for service products and solutions penetrating the existing IB/new IBs in the market and promoting various upgrade, retrofit and value add solutions to the bene-fit of the customer and ABB. • Focusing on the entire service portfolio securing profit for assigned business/product groups. • Owning and implementing electrification service (ELSE) sales strategies ensuring sustainable growth in orders and profitability (Future projections). • Accounting and segmenting focus approach positioning advanced services, replacements, retrofits & upgrades, installation and commissioning, service workshop offerings, spare parts, SLAs (Service level agreements), energy efficiency, digital solutions, customer training, etc. • Ensuring that all related activities meet legal and ethical compliance requirements are in accordance with overall company policies & procedures are conducted with employee safety as a priority and are aligned with the organization's goals and objectives. • Generating service sales leads and developing new market opportunities by utilizing market trend information, identifying, and exploring potential new service portfolios. • Establishing long term customer relationships by understanding customer requirements and applicable regulations and demonstrating in-depth technical service product/solutions knowledge to promote Life cycle Management (LCM). • Registering customer feedback and ensuring customer satisfaction throughout the sales process. • Planning and performing the right number of weekly sales visits, reporting them on SFDC. • Reporting leads/opportunities, managing and updating pipeline in SFDC. • Selling entire service product portfolio expanding ABB footprint in the designated area(s). • Ensuring 95% accurate forecasting of orders. • Organizing customized technical events to improve ABB's acceptability with end-users.
Qualifications for the role
Benefits
More about us
We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.
This position reports to
Service Unit Manager, ELSE-Oman
Your role and responsibilities
In this role, you will be responsible to drive service sales processes in collaboration with the service sales Manager and/or Service Manager. Generate service sales opportunities and secure profitable sales within the designated area(s). Focus on installed base penetration (IB) and sell the entire service product portfolio in collaboration with other ABB service units. Build long term customer relationships and ensure immediate response to specific customer needs and issues. The work model for this role (onsite) This role is contributing to Electrification Business Area based in Muscat Oman. You will be mainly accountable for: • MV & LV electrical networks including Switchgears, Protection Relays etc. • Identifying customer needs and positioning Digital Portfolio solutions which add value to the customer assets. • Understanding the channel strategy and the establishment of related prices and preparing sales plans, reviewing them, and proposing recovery plan(s) when needed. • Regularly updating installed base in ServIS (the approved Service database) with the changes made at site. • Generating opportunities and meeting the assigned sales targets. • Utilizing IB database and understanding the existing installed base (IB) and identifying and developing sales opportunities for service products and solutions penetrating the existing IB/new IBs in the market and promoting various upgrade, retrofit and value add solutions to the bene-fit of the customer and ABB. • Focusing on the entire service portfolio securing profit for assigned business/product groups. • Owning and implementing electrification service (ELSE) sales strategies ensuring sustainable growth in orders and profitability (Future projections). • Accounting and segmenting focus approach positioning advanced services, replacements, retrofits & upgrades, installation and commissioning, service workshop offerings, spare parts, SLAs (Service level agreements), energy efficiency, digital solutions, customer training, etc. • Ensuring that all related activities meet legal and ethical compliance requirements are in accordance with overall company policies & procedures are conducted with employee safety as a priority and are aligned with the organization's goals and objectives. • Generating service sales leads and developing new market opportunities by utilizing market trend information, identifying, and exploring potential new service portfolios. • Establishing long term customer relationships by understanding customer requirements and applicable regulations and demonstrating in-depth technical service product/solutions knowledge to promote Life cycle Management (LCM). • Registering customer feedback and ensuring customer satisfaction throughout the sales process. • Planning and performing the right number of weekly sales visits, reporting them on SFDC. • Reporting leads/opportunities, managing and updating pipeline in SFDC. • Selling entire service product portfolio expanding ABB footprint in the designated area(s). • Ensuring 95% accurate forecasting of orders. • Organizing customized technical events to improve ABB's acceptability with end-users.
Qualifications for the role
- Bachelor's degree in electrical engineering
- 3 to 6 years of experience in sales in Omani market
- Good track record as a service sales engineer for switchgear and protection relays.
- Previous engagement and customer relationships with major government end-users' entities and industrial customers in the region.
- Strong technical expertise in selling service agreements & digital solutions is a plus.
- A collaborative, solutions-oriented approach with a proven ability to develop and manage customer relationships.
Benefits
- Retirement plan
More about us
We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory
JOB SUMMARY
Service Marketing & Sales SpecialistABB
Bawshar
2 months ago
N/A
Full-time