Job Description Summary

The Field Service Representative will be responsible for supporting the R391 (C130J) Composite Propeller System, both on and off wing at the customer site. In this role you will be the product expert and focal point for providing assistance with troubleshooting, training, planning, and logistical issues to complete the contract workspace.

Job Description

Essential Responsibilities :

• The Field Service Representative will be responsible for performing intermediate and limited depot level repairs.
• The FSR will provide direction and assistance to work group in order to meet assigned objectives.
• In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning.
• In particular, you will: Perform all duties in accordance with the Performance Work Statement (PWS).
• Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of GE products.
• Provide on-site interpretation of data and technical instruction.
• Provide Project and Field Service management with complete and prompt information regarding status of: customer problems, failures, trends, and climate.
• Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including; the use and proper interpretation of data and technical instructions.
• Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports, with reports including obtaining, interpreting, and, communicating significant market intelligence and sales opportunities for both assigned programs and support.
• Assist customer in scheduling maintenance and workload.
• Assure that equipment and parts meet established schedules.
• Review reported malfunctions and identify / analyze any undesirable trends. Make recommendations on findings.
• Review effectiveness of maintenance actions in order to identify training needs.
• Anticipate requirements beyond those that immediately affect the program and assist in implementing actions to satisfy those requirements.

Qualifications/Requirements :

• Bachelor's Degree from an accredited college or university (Or a High School Diploma /GED with a minimum of 5 years of experience in a Field Service or Aviation Maintenance position, to include; Turbo Prop / Shaft propulsion or Propeller systems).
• Ability and willingness to obtain and maintain a security clearance while located domestically in the US.
• This role requires use of technical data subject to U.S. Government contract restrictions and this posting is only for U.S. Citizens.
• GE will require proof of status prior to employment.
• During training period and based upon business needs and availability, locations may include but are not limited.
• Be a U.S. Citizen-Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• Be able to operate under the FAA certification to provide Certification of Conformity of the propeller

Desired Characteristics :

• Bachelor's Degree in Engineering from an accredited university or college.
• Composite repair experience.
• Capable of managing multiple and varied tasks.
• Strong interpersonal and leadership skills.
• Proven analytical and quality improvement ability.
• Ability to interface at all levels of the organization, both internally and externally.
• Ability to work effectively with minimum supervision.
• Strong customer service mindset.
• Strong organizational skills.
• Strong problem-solving skills.
• Ability to work independently.

Additional Eligibility Qualifications:
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

The base pay range for this position is $89,200.00-110,000.00 USD + Locality Pay. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/commission based on the plan. This posting is expected to close on September 2nd, 2024.

Healthcare benefits include medical, dental, vision and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantage 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid paternal leave, disability insurance, life insurance and paid-time off for vacation or illness.

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves their right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individuate has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

#LI-Remote - This is a remote position