A- Order processing - Sales Orders, FOC orders (Warranty/ Sample/ Promotion) and Credit/ Debit Memos

1. Check clean orders with customers before processing to system, especially adaptation goods (ACB, MVS, etc).
2. Process the orders to SAP, follow up with Logistics on cancellation/ modification or any special requests. Note down all special requests in Sales orders (SAP/ Excel)
3. Raise & follow up MM creation requests at order entry to avoid delay.
4. Prepare Sales Contract as customer request align with company policies and monitor contract terms until it closed.

B - Delivery Arrangement

1. Request customers to settle the payment against contracts/ schedules
2. Actively check credit/ payment to ensure correct incentive discounts applied and record it carefully in Orders (SAP/ excel)
3. Check the availability of goods and issue invoices as per requested from customers and align with company policies
4. Closely cooperate with 3PL to support customers on self-collection in urgent cases
5. Coordinate with Finance team to handle customer complaints/ requests relating to invoices such as cancellation, correction reports, rebate, etc

C - Administration Tasks & Team Support

1. File documents according to policies
2. Check and reply requests via email, chat and telephone (etc.) relating assignments and record customer requests in bFO.
3. Back up other team members when requested.
4. Ready for job rotation and other assignments depending on business requirements

Qualifications

1. Education:

• Bachelor Degree in Economics/ Foreign Trade/ Business Administration or relevant majors.

1. Working Experience:

• 2-year experience in Sales Admin or Order processing or relevant position in foreign companies
• Experience in Customer Service or Market Research

1. Business Understanding:

• Knowledge in Foreign Trade activities (documents) and Schneider Electric products is a plus
• An excellent customer service attitude and the ability to interact with customers in a professional manner are required.
• SAP knowledge is more favorable

1. Others (e.g. language skills, technical skills):

• Ability to work both independently and as a team member under high pressure
• Having problem-solving skill and customer driven skill.
• Having strong communication (both in writing and speaking Vietnamese and English) interpersonal skills
• Enthusiasm, adaptability, team-spirit and detail-oriented are required
• Proficient computer skills in MS Office (Word, Excel)

Schedule: Full-time
Req: 008D79