Service Administrator

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

This position reports to

West Coast Drives Region Manager

Your role and responsibilities

In this role, you will have the opportunity to provide technical, order, and payment-related support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction. The work model for the role is: #LI-Onsite This role is contributing to the Motion Service Division located in Kewdale, Western Australia. You will be mainly accountable for: • Scheduling and mobilisation of Field Service Engineers to customer sites. Ensuring all inductions, flights and accomodation and licensing is approved and issued using customer induction portals. Ordering and management of delivery of all materials and equipment to ensure sucuessful completion of jobs. • Job creation and invoicing in SAP and follow through of any disputes with the customer. • Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place. • Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.

Qualifications for the role

• 3 years of experience in a similar service administration role, preferably in the engineering industry.
• Proficiency in SAP, Salesforce & Microsoft Office.
• Experience in fast-paced environments, multitasking, meeting deadlines and ensuring positive customer service.
• Timeliness and ability to meet deadlines and changing priorities.
• Ability to work autonomously and as part of a team.
• Customer focus attitude and Innovative, able to use initiative.

What's in it for you?

• Work in a company with a strong technology legacy and deeply rooted in local communities
• Our people are at the core of what we do - help them develop and grow
• Enjoy a supportive and solution driven team environment

More about us

ABB Motion Service Division serves customers worldwide by maximizing uptime, extending product life cycle and enhancing the performance and energy efficiency of their electrical motion solutions. The Division is leading the way in digitalization by securely connecting motors and drives, increasing operational uptime and improving efficiency. The services offered make the difference for our customers and partners every day by helping keep their operations running profitably, safely and reliably.