Job Overview

The Professional Service Engineer - Production & Automation Software is responsible for the deployment of software solutions to Oil and Gas customers.

Responsibilities:

• Install, upgrade and configure SCADA and Production Optimization Systems.
• Build screens, workflows and reports to support customer operations and SCADA hardware.
• Interact with customers to understand and troubleshoot product issues.
• Support for third party application rollout based on business need.
• Provide support to internal and external clients working on consulting projects which use the company's optimization software.
• Help field support/clients with upgrading and configuring the software.
• Provide customs solutions through scripts.
• Provide team leadership in absence of Team Lead.
• Guide junior members of the deployment team in solving issues that they may be facing.
• Train users in system usage and administration.
• Provide custom solutions, utilities and system integration using scripts along with the procedural documentation and relevant reports.
• Participate in software testing during the release cycle as end customer.
• Identify cause of problem reported by debugging program/scripts and if necessary, correct them or report them to the developers.
• Gain a firm understanding of Production Optimization Products and how it works from the users' perspective.
• Able to troubleshoot issues related to SCADA hardware and radio communications.
• Perform various other duties and activities as assigned by supervisor within the physical constraints of the job.

Skills:

• Excellent verbal and written communication skills.
• Ability to plan and organize daily and weekly tasks.
• Ability to work with minimum supervision.
• Domestic and foreign travel required.
• Experience in deploying and debugging Enterprise software in Microsoft Environment.
• Excellent debugging /knowledge of .Net, C#, SQL, Oracle, HTML5, PowerShell, TypeScript, IIS, and Angular.
• SQL Server Management Experience.
• Experience in ETL techniques and tools.
• Experience in integrating applications.
• Exposure to Open-Source Analytics.
• Exposure to Software support.
• Experience in similar role troubleshooting and diagnosing problems with hardware and software.
• Work experience with SCADA software and hardware.
• Microsoft Server OS knowledge
• Knowledge of Windows programming environment.
• Knowledge of Web Security, Authentication and Authorization.
• Enhance or make custom changes in existing utilities, batch scheduling.
• Windows OS administration and support.
• Experience in Oil and Gas Industry - Production.
• Valid driver's license.
• Experience in SCADA, Protocols such as MODBUS, OPC.
• Experience in RTUs, PLCs, communication configuration and troubleshooting.
• Familiarity with RESTful APIs and web applications.
• Experience in Data Analytics, BI.
• Experience in CygNet, LOWIS, ForeSite or similar software.

Qualifications:

• Bachelors degree in computer science / Electronics / Electrical / Instrumentation and related streams with 2-5+ years of experience.