Global Program Manager - Data Center Solutions

Remote, with up to 30% travel (one week per month typically with occasional exceptions)

Schneider Electric is seeking a dynamic and experienced Global Program Manager to drive operational excellence and customer engagement within our Data Center Solutions. As a pivotal member of our team, you will be responsible for aligning and executing account strategies, fostering a customer-centric approach, and leveraging digital tools to enhance our clients' experiences.

Key Responsibilities:

• Operational Strategy Execution: Lead the operational execution of the account strategy, ensuring alignment with business goals and customer expectations.
• Strategic Vision: Anticipate future needs, strategically select initiatives, and implement long-lasting solutions that drive growth and efficiency.
• Development Process Management: Manage the development process for tools, applications, and functional specifications.
• Continuous Improvement: Implement best practices globally to standardize experiences, ensuring consistency and efficiency within the account.
• Growth Initiatives: Drive and track growth initiatives, including specific customer-requested projects.
• Value Differentiation: Innovate to create additional value for our clients and maintain a competitive edge.
• Quarterly Business Reviews (QBR): Take ownership of the operational component of QBRs, providing insights and driving improvements.
• Global Integration: Support the integration of the account across all Business Units, fostering collaboration and knowledge sharing.
• Complex Project Support: Collaborate with execution and tendering teams on complex projects.
• Digital Playbook: Document and implement a digital playbook to guide operational processes.
• Customer Needs Management: Coordinate and manage operational customer needs and escalations.
• Customer-Facing Dashboards and Trackers: Build interactive dashboards for clients to monitor key metrics and track progress.
• Local Onboarding Support: Assist local country teams during onboarding to ensure awareness of account details, resource needs, and technical requirements for success.

Key Performance Indicators:

• Operational Digitization: Execute and digitize the operational plan to achieve growth goals.
• Customer Satisfaction: Implement improvements to enhance customer satisfaction within the account.
• Digital Transformation: Document and roll out the playbook, action trackers, and customer dashboards to enhance operational efficiency.
• Optimization: Identify opportunities to improve cost-to-serve metrics.

Qualifications:

• Minimum of 4 years managing large, complex, multi-geography programs / projects.
• Proven experience in developing and managing projects or programs aligned with strategic account direction.
• Substantial experience leading customer-facing meetings, seminars, business reviews, or programs.
• Strong internal network and ability to collaborate across functions.
• Ability to identify gaps and anticipate risks.
• Experience with digital tools and transformation initiatives.
• Strong communication and influencing abilities.
• Innovative mindset and strategic thinking.
• Effective organizational skills and proactive mindset.
• Ability to prioritize and manage multiple requests/issues.
• Adaptability to changing priorities and openness to team ideas.
• Awareness of local business culture and understanding of business operations.
• Ability to quickly learn and understand complex technical information regarding IT and data center products and solutions.
• Familiarity with Smartsheet and Microsoft Suite of Products.

If you are a proactive and transformational leader with a passion for driving operational excellence and customer engagement, we invite you to join our team and make a significant impact in the world of Data Center Solutions. Apply now and be part of a global leader in energy management and automation.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

₠36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.