Senior Service Engineer - Cybersecurity

Job Summary:

Emerson Automation Solutions takes pride in solving the toughest challenges that our customers face by providing them innovative solutions demonstrating our World-class resources and innovative technology. The Systems and Software Group offers include the State-of-the-ArtDelta V and Ovation Distributed Control System and Open Enterprise SCADA/ Control Wave RTU solutions along with an extensive portfolio of Reliability centered Solutions.

Successful Engineering Management is the core of the Emerson Solutions delivery.

The Engineering includes Cybersecurity among a host of aspects and the Cybersecurity team is well supported by the Global Engineering Standards Organization and the Technology to deliver "Project Certainty" to meet our customer's demands and maintain their systems.

Senior Service Engineer- Cybersecurity is a member of Emerson's Cybersecurity group. This position focuses around implementing security solutions and maintaining security solutions based on Emerson's suite of solutions to meet needs of our customers in the Middle East and Africa world Area. The position is an integral part of a highly technical team passionate about delivering and maintaining these solutions!

In This Role, Your Responsibilities Will Be:

• Consulting and assisting customers in development/maintenance and improving of cybersecurity plans and/or programs.
• The major responsibilities include the implementing and maintaining the relevant Cybersecurity technical solution on projects and customer sites. The solutions start with preparation of procedures and policies in line with customer specification, industry standards and best practices and Emerson recommendations. For existing sites, the responsibility includes conducting cybersecurity assessments and prepare a solution based on gap analysis. Providing ISA and Local Standards compliance support services
• Performing vulnerability assessments on customer's control systems, developing assessment reports and suggesting mitigation/remediation strategies
• they will be then responsible to review these with the customers and implement these on the shop floor for factory acceptance tests and also deliver these on customer systems at sites around Middle East and Africa.
• Implementing recommended mitigation/remediation strategies & Installation, configuration and tuning of Emerson Cybersecurity solutions
• they will be responsible to select required components, configure those and ensure that the offered solutions meet the specifications and achieve customer acceptance.
• This person is , in particular, encouraged to work on Security Information and Event Monitoring solutions based on McAfee/Trellix platform, and the full suite of Cybersecurity solutions that Emerson deploys to customer facilities.
• Cultivate a positive environment in a Cyber Team for work and professional growth.
• Support Emerson MEA with Sales activities as required.
• Perform base customer support activities, including phone support, field service and remote diagnostics, as well as collaborate with Emerson Field Support Engineers, regional offices and authority resources as needed to resolve issues.
• Participate in customer workshops regarding Cybersecurity evaluations.
• Continually and proactively increase one's technical capabilities, growing and establishing higher levels of expertise.
• Help to improve the value of the Cybersecurity Center of Excellence by contributing towards additional group activities/tasks, developing new internal/external solutions, and assisting with training (as appropriate)

Who you are?

• This position requires detailed understanding of Emerson Distributed Control Systems requirements and applicable Cybersecurity solutions.
• Must have acquired at least one of industry certifications such as McAfee/Trellix Network Security Administration, ISA Cybersecurity Certifications, CISSP, CISA.
• Excellent oral and written communication skills in a formal environment.

For this Role, You Will Need:

• The position requires a bachelor's degree in engineering- Computer Technology or equivalent.
• The position requires minimum of 5 years' experience in implementing network segmentation, network monitoring, security event monitoring.

Preferred Qualifications that Set You Apart:

• Knowledge of Cybersecurity appliances, applications, tools and techniques used in DeltaV / Ovation and in other applications.
• Conversant with DeltaV Networking, DeltaV Cybersecurity solutions, and antivirus solutions.
• Possess sophisticated fixing skills (i.e. diagnosing and resolving computer related issues).
• The ability to work efficiently with internal and external customers is essential.
• Proven understanding of ISA/IEC 62443 and DeltaV Cybersecurity manual
• Ease of mobilization to Qatar will be taken into consideration.

Our offer to you!

We recognize the importance of employee wellbeing and know that to do your best you have flexible, competitive benefit plans to meet you and your family's physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that encourage innovation and brings the best solutions to our customers.

The philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.