Contact Center Specialist (Spanish Speaking Preferred)
ABB
Contact Center Specialist (Spanish Speaking Preferred)
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.
This position reports to
Contact Center Manager
Your role and responsibilities
As a Contact Center Specialist, you will be a part of the Functional Services, HR Operations team based in Cary, NC. You will handle service processes related to the Employee Life Cycle, as well as customer service to our employees in the United States and Puerto Rico. You will work closely with internal HR teams fielding inbound/outbound calls, handling escalated matters, and responding to questions and issues related to benefits, payroll, and general HR queries in a timely and efficient manner. This role will need to be able to work a hybrid schedule (#LI-Hybrid) out of the Cary, NC office. You will be mainly accountable for: - Offering daily customer service via phone from 8:30am - 5:00pm EST M-F with prompt and professional responses to client and internal inquiries, particularly in Benefits and Payroll related inquiries. - Providing basic information/guidance related to policies and procedures, payroll, compensation, benefits, performance management, verification of employment etc. via phone (helpdesk), ticketing systems or emails. - Partnering with Talent Acquisition, Compensation, Benefits, Payroll, Mobility and Employee Life Cycle teams in the US and PR. - Maintain an organized workflow by successfully monitoring and following up on all items assigned, including seeing problems through to resolution and closure with clients. - Preference for candidates who speak Spanish to be able to support inquiries, but not a requirement for the role.
Qualifications for the role
More about us
In ABB HR our mission is to help ABB stand out when it comes to our people - from leadership, performance and talent management to rewards and career growth. Our goal is to be an employer of choice and deliver excellent experiences throughout the employee lifecycle. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. myBenefitsABB.com
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.
This position reports to
Contact Center Manager
Your role and responsibilities
As a Contact Center Specialist, you will be a part of the Functional Services, HR Operations team based in Cary, NC. You will handle service processes related to the Employee Life Cycle, as well as customer service to our employees in the United States and Puerto Rico. You will work closely with internal HR teams fielding inbound/outbound calls, handling escalated matters, and responding to questions and issues related to benefits, payroll, and general HR queries in a timely and efficient manner. This role will need to be able to work a hybrid schedule (#LI-Hybrid) out of the Cary, NC office. You will be mainly accountable for: - Offering daily customer service via phone from 8:30am - 5:00pm EST M-F with prompt and professional responses to client and internal inquiries, particularly in Benefits and Payroll related inquiries. - Providing basic information/guidance related to policies and procedures, payroll, compensation, benefits, performance management, verification of employment etc. via phone (helpdesk), ticketing systems or emails. - Partnering with Talent Acquisition, Compensation, Benefits, Payroll, Mobility and Employee Life Cycle teams in the US and PR. - Maintain an organized workflow by successfully monitoring and following up on all items assigned, including seeing problems through to resolution and closure with clients. - Preference for candidates who speak Spanish to be able to support inquiries, but not a requirement for the role.
Qualifications for the role
- A relevant associate degree with two years of customer service/case management experience or an equivalent combination of experience and education.
- 1-3 years minimum of Payroll and Benefits experience
- 1-3 years minimum HR experience
- Fluent in English, bilingual is a plus
- HCM system experience required, SAP and/or Workday, Service-Now knowledge preferred
- Candidates must already have a work authorization that would permit them to work for ABB in the US.
More about us
In ABB HR our mission is to help ABB stand out when it comes to our people - from leadership, performance and talent management to rewards and career growth. Our goal is to be an employer of choice and deliver excellent experiences throughout the employee lifecycle. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. myBenefitsABB.com
JOB SUMMARY
Contact Center Specialist (Spanish Speaking Preferred)ABB
Cary
12 days ago
N/A
Full-time