Job Purpose

• Responsible for deploying and supporting the company IT Systems Infrastructure.
• Extend the IT Infrastructure Operations function in DOTL Hazar and Ashgabat offices.

Job Responsibilities

• Install and configure software and hardware.
• Manage network servers, storages and IT Infra technology tools.
• Set up accounts and workstations.
• Monitor performance and maintain systems according to requirements.
• Troubleshoot issues and outages.
• Ensure security through access controls, backups and endpoint security.
• Upgrade systems with new releases and models.
• Build an internal technical documentation, manuals and IT policies.
• Assist in the application of operating system and SCCM patches and upgrades.
• Assist with monitoring, tuning and maintaining systems (servers, disc clusters, peripherals, software, etc.) and day-to-day activities necessary to ensure IT infrastructure continuity of service at an acceptable level of performance.
• Participate in testing of system security, early warning systems, disaster recovery and business continuity measures, procedures and processes; identify weaknesses and recommend corrective action.
• Assist with monitoring hardware performance and disc utilization, perform authorized hardware upgrades and carry out performance tuning and disc space recovery.
• Assist with monitoring disc utilization and performance and manage capacity planning.
• Help support data center and computer host systems including hardware, software and equipment such as air-conditioning system, UPS, fire protection system and controlled environment equipment.
• Assist with the maintenance and update of the data center library of hardware, software and operating system manuals, drawings, standards, procedures and guidelines and ensure out-of-date documents are promptly removed.

Education

Must Know:

• Microsoft windows desktop and server operating systems administration.
• Microsoft File and print services. Microsoft Active directory, DNS and DHCP.
• HPE and DELL Server management. Microsoft office applications.
• Enterprise backup and data archival technologies. (Veritas EV, NetBackup and Acronis)
• Virtualization technologies, such as Nutanix, Hyper-V and VMWare.
• Linux Server Administration. Cisco Switches and routers or equivalent network equipment.
• FortiGate firewalls or equivalent security appliance..

Eligibility Criteria:

• Technical education and work experience in required.
• Experience in Microsoft server administration.
• Experience in HPE of other brand server hardware administration and troubleshooting.
• Experience in various IT infra structure services.
• Knowledge in basic enterprise networking.

Competencies

IT Client Support Services Management

IT Governance Framework (ITIL, COBIT)

IT Policies and Procedures

Change, Release and Deployment Process

Monitoring and Troubleshooting

Incident, Problem Management and Support

Asset and Consumables Management

IP PBX and VOIP Systems

Call Support

Electronics Components and PCB

Hardware and Software Provisioning and Support

MS Office Products (2016+)

Network Connectivity

Operating Systems (Windows 7,8,10+)

Printing and Scanning Services

Specialized Application, Petroleum Applications

Telephony and Communication Systems

User Account and Computer Management

Certifications

Skills

Physical Requirements

Years of Experience