Job Description

AtkinsRéalis is looking for Help Desk Operator.

About AtkinsRéalis

Created by the integration of long-standing organizations dating back to 1911, AtkinsRéalis is a world-class engineering services and nuclear company dedicated to engineering a better future for our planet and its people. We create sustainable solutions that connect people, data and technology to transform the world's infrastructure and energy systems. We deploy global capabilities locally to our clients and deliver unique end-to-end services across the whole life cycle of an asset including consulting, advisory & environmental services, intelligent networks & cybersecurity, design & engineering, procurement, project & construction management, operations & maintenance, decommissioning and capital. The breadth and depth of our capabilities are delivered to clients in strategic sectors such as Engineering Services, Nuclear and Capital. News and information are available at www.atkinsrealis.com or follow us on LinkedIn.

Key Responsibilities:

• Provide a helpdesk function to deliver related managing agent services to the Wave1 project.
• Work on a shift basis which could include weekend and night working.
• Assist the operations team in the daily operations of the CAFM system.
• In conjunction with the helpdesk supervisor, produce reports to performance levels.
• Support the implementation of Environmental Health and Safety (EHS) related activities and programs in accordance with company ISO accreditation and IMS policies and procedures.
• Ensure client issues are professionally resolved.
• To meet or exceed Targets and KPI requirements set by senior management from time to time.
• Understand all programs, systems, and procedures necessary to perform the role effectively (Training will be provided)
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
• Establish and maintain good working relationships and lines of communication with peers, client and supply chain representatives.
• Good communication with the FM staff, vendors and supply chain from a helpdesk perspective
• Perform emergency support duty, if required
• Accurate capture and inputting of all required information
• Close relations with coordinators to ensure operational effectiveness.
• Any task been provided by the line manager in the frame of the SOW.

Why choose AtkinsRéalis

Your difference makes a difference. We care for our people and are committed to creating an inclusive working environment where you can thrive and build a future you want to be a part of.

Thrive with us. When you join us, your wellbeing, health and safety become our top priority.

Engineering the future with digital. From design and engineering to project management, digital is fundamental to our way of working.

Champion lasting change. We build sustainability into everything we do.

Rewards and Benefits

We offer an excellent package which includes:

• A competitive salary
• Medical and life insurance cover.
• Company gratuity scheme.
• Discretionary bonus scheme.
• Annual flight allowance to point of origin.
• Employee Wellbeing Programme - 24 hour free advice on financial, legal and family care specialists and also access to personal health, fitness and nutrition consultants

AtkinsRéalis is committed to eliminating discrimination and encouraging diversity amongst our workforce. We aim to provide quality and fairness for all job applicants and employees and not to discriminate on grounds of gender, marital status, age, race, ethnic origin, religious conviction or disablement. We oppose all forms of unlawful treatment and discrimination.

Our aim is for the company to be representative of all sections of society and that each employee feels respected and able to give their best. We are committed to a policy of treating all our employees and job applications equally.

We pursue this commitment by:

• Having clear and concise procedures and guidelines for both line managers and employees to ensure policies are fully understood and implemented.
• Complying with the relevant employment legislation and codes of practice.
• Ensuring that all existing employees, potential employees, colleagues and customers are treated equally and with respect.

Worker Type

Employee

Job Type

Regular

At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.