What are you going to do

Responsibilities



Contract and Payment Request Fulfillment (60%)

• HCP Contracts
• Provide excellent customer experiences to both internal business partners and external Healthcare Professionals (HCPs) through the end-to-end coordination & execution of the contracting process. This includes the pre-contracting data collection and management for HCPs
• Execute contracts and service agreements for HCPs: Assesses requests against compliance requirements, prioritize based on event date, track payments to HCPs - including annual maximums
• Ensure contracts are compliant with applicable internal and external procedures. Prepare compliance documentation for completeness and accuracy
• Assess and document Fair Market Value payment rates
• Liaise with Finance to maintain current customer files for payment preferences.
• Investigate HCP payment processing queries or discrepancies
• Work directly accounts payable and within SAP to ensure accurate and timely payments to HCPs
• Receive and archive contract related documents, communications, and approvals
• Maintain electronic documentation - ensure audit readiness

Independent Meetings

• Receive and review all applications for sponsorship of independent meetings and activities for compliance with policy, ensure appropriate archiving of relevant documentation
• Liaise with external applicants as required
• Collaborate with managers to seek required approvals
• Create contracts and processes payments to Healthcare Organizations (HCOs)
• Ensure appropriate archiving of relevant documentation

Manage BIO Phone Line and Email (10%)

• Be recognized as the "go-to" information resource for HCP and HCO contracting and payment queries both from external HCP's and internal business partners
• Assist field staff and external customers with questions and concerns and be recognized as the key resource regarding Lilly's contract/service agreement process, the status of requests, platform/system issues, payment queries, issue resolution etc.
• Receive and process documentation and documentation received via email or fax.

Database Management (10%)

• Comprehensive knowledge of the BIO collaboration platform; independently makes changes to site or works with IT on the design and implementation of upgrades/improvements.
• Accurately maintains BIO database site after each task completion.

Other (20%)

• Ability to work in Excel, create pivot tables to run metrics reports from BIO collab site/platform to provide periodic departmental updates, as well as updates to business units and other partners.
• Create and manage inter-company charge backs.
• Recognize and solve any BIO issues that may arise with minimal supervision; lead local troubleshooting.
• Lead bi-weekly team meetings, identify BIO issues
• Challenge the status quo and suggest improvements to simplify and improve processes
• Anticipate and respond to customer requirements through HCP and business partner feedback
• Lead new projects, such as re-writing/editing relevant procedures, updating documents on the BIO site, or other process improvements.
• Manage office workload during peaks and staffing shortages.

Accountability

• Make decisions within BIO procedures and policies that impact team activities, such as:
• Audit Readiness - Major corporate focus due to magnitude of consequences of poor program implementation.
• Timelines met to avoid compliance infractions.
• Manages accurate payments for customers: Dollar amount (FMV), taxes applied, vendor, address, service performed.
• Ensures proper selection of correct legal language for contracts.
• Complete all tasks on time and within the procedures under minimal supervision.
• Protect Lilly-customer relationship while simultaneously implementing a difficult compliance program and meeting high expectations regarding payment promptness and accuracy.

Essential skills and knowledge

Requirements

• Minimum College Diploma
• Bilingual (English/French) preferred
• Demonstrated experience in Medium to Large Organization, pharmaceutical experience an asset
• 2+ years customer facing experience with excellent communications & compliance skills.
• Legal/Contracting/Compliance support experience an advantage
• Ability to communicate verbal and written communication professionally/tactfully with internal and external customers
• Organized, detail oriented, ability to identify priorities/multi-task
• Computer literacy - experience with Word, Excel, SharePoint, SAP, Adobe Sign
• Strong Teamwork