Design solutions to drive safe living and quality of life

As a Client Support Associate here at Honeywell, you will play a crucial role in providing exceptional support to our clients. You will be responsible for resolving customer inquiries, providing technical assistance, and ensuring customer satisfaction. Your strong communication and problem-solving skills will be essential in delivering a high level of service to our clients.

You will report directly to our Head of Support, Supra and you'll work out of our Toronto, Ontario location.

In this role, you will build cross functional and client relationships, resolve client issues, analyse trends, and provide product insights.

KEY RESPONSIBILITIES

• Simplify complex concepts into end user friendly language and be concise in exchanges with clients and internal parties
• Shape the client experience by engaging with and resolving client issues asynchronously
• Tackle unexpected technical and client issues professionally and promptly
• Work through tough technical issues by developing a clear plan of action and executing on it
• Juggle competing responsibilities and deliver on tasks with strong organization and timeliness

YOU MUST HAVE

• High School Diploma or GED equivalent
• Access to a high-speed internet connection
• 2+ years experience in Customer Service or Client Support
• Ability to work 10 to 20 hours per week.

Available to work shifts with the following schedule:
- Monday to Friday between 4 pm-8 pm EST
- Saturday, Sunday, and Holidays between 9 am-8 pm EST

WE VALUE

• Experience in an asynchronous support environment using a ticketing tool such as Zendesk
• Experience working in a Software as a Service (SAAS) Technical Support
• Experience using common digital tools such as Slack, JIRA, Guru, and Office
• Knowledge of / or experience working in the Real Estate industry
• Experience remotely troubleshooting technical issues
• Able to work in high-pressure situations with minimal supervision

Additional Information

• JOB ID: HRD242479
• Category: Customer Experience
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 02
• Referral Bonus: 1500
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Nonexempt