L1 NOC Engineer – 3 Months initially – Remote/Bracknell
 
36 hour week
Remote with odd occasion going to site
Waiting on rate but it will be inside IR35

Required:-  BA/BS degree in Computer Science or related IT field or equivalent practical experience. Demonstrated basic network troubleshooting skills such as pings, traceroutes, etc. Basic understanding of the TCP/IP protocol suite (protocols, ports etc). Ability to prioritize incidents, escalate to service owners or third-party providers, manage stakeholders, and minimize disruption on business or IT operations in a short time frame. Excellent analytical and troubleshooting skills. Basic understanding of ITIL and its principles such as event, incident, problem, and change management. Organizational skills to manage multiple priorities at one time while meeting deadlines. Experience working with customers remotely and over the phone to assist with network troubleshooting
 
L2 NOC Engineer Description

In this role, you will be the responsible for the operational health of my global client’s network while getting hands on with technical issues. You will be the first line receiving operational and technical issues related to the network and will drive resolution through completion.  The scope of this will vary day to day and will you be expected to troubleshoot issues, will engage with service providers when their service is impacting ours, escalate issues to L2 when required, work with stakeholders or site contacts and other related network tasks.
 
L1 NOC Engineer responsibilities:

• Provide triage and analysis of network incidents
• Resolve basic network incidents and requests
• End-to-end incident management, bringing in additional skilled resources as required
• Follow standard procedures for proper escalation of unresolved issues to the appropriate 3rd parties
• Take ownership of issues reported and seeing problems through to resolution
• Provide timely updates to stakeholders or incident manager during incidents
• Leverage network management systems (NMS) to understand issues and pinpoint where the problem likely is and the impact it is causing
• Liaise with local contacts and service providers as needed to resolve site connectivity, hardware, service issues; hold providers accountable to SLAs
• Proactively identify, engage, and act on situations where “things could be better”
• Collaborate with L2 Operations & Engineering teams and 3rd party carriers
• Assist with on-going maintenance of inventory information and updates of our internal Knowledge Base systems
• Fulfilment of DHCP & DNS requests
• Ensure all issues are properly logged and updated accordingly

 
L1 NOC Engineer – 3 Months initially – Remote/Bracknell
 
Candidates must be eligible to work in the UK
 

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.