Job Description

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. CE proudly distributes the Carrier Bryant brands of HVAC equipment, as well as a full line of aftermarket parts, supplies, and accessories. CE has over 150 locations throughout 28 states, Puerto Rico, the Caribbean, and Latin America.

Carrier Enterprise currently has an exciting opportunity for a Customer Assurance Manager/Technical Support Representative.

Overall:

• The Customer Assurance Manager's primary role is to provide technical support to our customers' field technicians. This important area of our business supports the entire Residential, Light Commercial, and Large Commercial Applied product lines in the Carrier and Bryant families.
• In addition to phone support, job site visits with the dealer are required to assist with problem resolution.
• Other duties include consumer relations, special warranty issues, and providing technical product training for our dealers.
• Additionally, this position will support internal customers as needed to secure sales and address post-sale issues.

About Us

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.

Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you!

Find out more about CE at www.carrierenterprise.com.

Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).

Requirements

Requirements:

• Must have exceptional communication skills; knowledge of HVAC design and application; and computer-internet skills. This is a great job for a technician with strong troubleshooting, interpersonal and technical skills.
• 5-10 years HVAC Residential and Commercial service experience.
• BS in Mechanical Engineering or a related technical discipline preferred.