Repair and Trainings Administration Specialist 80-100%

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Operations Manager RAMA

Your role and responsibilities

In this role, you will efficiently and customer-orientedly manage all aspects of customer repairs while providing exceptional service to both clients and colleagues. You will independently handle all assigned tasks in coordination with your line manager, ensure necessary approvals are obtained, and strictly adhere to safety, environmental, data protection, and compliance regulations. The work model for the role is: onsite #LI-Onsite This role is contributing to the Automation Academy in Frauenfeld and Biel. Main stakeholders are our clients as well as our employees. You will be mainly accountable for: • Managing the administration of training courses at the Frauenfeld and Biel locations, including handling orders, procuring and managing materials, and preparing training rooms in Frauenfeld. • Coordinating customer repairs, including correspondence, order processing, and managing the flow of products to and from the repair facility. • Overseeing logistics at the Frauenfeld location, handling goods receipt and dispatch, organizing transportation, and preparing shipping documents for international shipments. • Administrating office supplies, coordinating with external service providers, welcoming guests at our sites, organizing catering, and carrying out the inventory according to guidelines.

Qualifications for the role

• A completed vocational training or equivalent experience in administration, logistics, or a related field.
• Ability to demonstrate your experience in customer service, administrative roles, or logistics, ideally in a technical or manufacturing environment.
• Strong commitment to providing excellent service to both customers and colleagues, ensuring efficient and customer-focused handling of repairs and training administration.
• Proficiency in using office software (e.g., MS Office) and ERP systems (SAP), along with basic knowledge of logistics and international shipping processes.
• You are at ease communicating in German and English, French is an asset.
• You hold current work permit in Switzerland (EU/EFTA).

More about us

As a global leader in industrial automation, B&R combines state-of-the-art technology and advanced engineering to provide customers in virtually every industry with complete solutions. In particular B&R develops, manufactures and distributes industrial electronics, software and mechatronic solutions as well technologies for machine and factory automation. The innovative spirit that keeps B&R at the forefront is driven by a commitment to exceeding customer expectations. B&R has enhanced its automation portfolio in 2020 by acquiring a leading provider of delta robots, Codian Robotics. B&R is part of the ABB Group and its Robotics & Discrete Automation business area, which, together with the ABB Robotics Division, employs more than 11,000 people at over 100 locations in more than 53 countries. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. The recruiting process is being led by Azra Filan, Talent Partner at ABB Switzerland Ltd. If you want to discover more about ABB, take another look at our website www.br-automation.com.