Join a team recognized for leadership, innovation and diversity

As a Tech Support Specialist here at Honeywell, you willplay a crucial role in providing technical support to our customers in theBuilding Automation (BA) business unit. You will be responsible fortroubleshooting and resolving complex technical issues, ensuring the seamlessoperation of our products and solutions. Your expertise and problem-solvingskills will be instrumental in maintaining customer satisfaction and drivingthe success of our BA business.

You will report directly to our Support Manager, and you'll work out of ourIndependence, OH location on a hybrid work schedule.

In this role, you will impact the efficiency and effectiveness of ourcustomers' building systems, ensuring their energy efficiency, andproductivity. You will have the opportunity to work with cutting-edgetechnologies and collaborate with cross-functional teams to deliver exceptionalcustomer support.

KEY RESPONSIBILITIES

• Provide technical support to customers, troubleshooting and resolving complex issues using phone and email queues as points of contact
• Collaborate with cross-functional teams to address customer inquiries and escalations.
• Document and track customer interactions and solutions in service management ticketing systems including work order documentation that maintain direct communication with customers about the progress of requests.
• Verification of proper functioning of hardware and software while communicating with field support personnel and customers in a B-to-B interaction using the highest level of service skills
• Identify trends and patterns in customer issues to improve product performance, customer satisfaction, and collaborate with multiple levels of management to reach resolutions to stakeholder's expectations.
• Continuously update your technical knowledge and skills to stay up to date with the latest product developments.

BENEFITSOF WORKING FOR HONEYWELL

In addition to a competitive salary,leading-edge work, and developing solutions side-by-side with dedicated expertsin their fields, Honeywell employees are eligible for a comprehensive benefitspackage. This package includes employer subsidized Medical, Dental, Vision, andLife Insurance; Short-Term and Long-Term Disability; 401(k) match, FlexibleSpending Accounts, Health Savings Accounts, EAP, and Educational Assistance;Parental Leave, Paid Time Off (for vacation, personal business, sick time, andparental leave), and 12 Paid Holidays. For more information visit:

The application period for the job is estimated to be 40 days from the jobposting date; however, this may be shortened or extended depending on businessneeds and the availability of qualified candidates.

YOU MUST HAVE

• 2+ years of experience in technical support or a related role with BAS systems.
• Strong troubleshooting and problem-solving skills with Building Automation.
• Excellent communication and customer service skills.

WE VALUE

• Bachelor's degree in a technical field.
• Experience in the Building Automation Systems

ABOUT HONEYWELL

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally.

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THE BUSINESS UNIT

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally.

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Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Additional Information

• JOB ID: HRD244388
• Category: Customer Experience
• Location: 6060 Rockside Woods Blvd,Suite 400,Independence,Ohio,44131,United States
• Nonexempt

Global (ALL)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.