Digital Service Operations

Our team specializes in supporting both the Salesforce platform and the Field Service application, ensuring seamless integration and optimal performance for our end users. With our expertise and knowledge, we seek to deliver efficient troubleshooting, training, and guidance to ensure our users maximize their Salesforce experience and streamline field service operations.

Digital Technology Solutions > Digital Technology Products & Platforms > Digital Service Operations

Responsibilities

A Salesforce support has the responsibility to:

• Manage daily user support tickets, ensuring the timely and effective resolution of incidents.
• Contribute to service delivery, maintaining high-quality support with quick response times and resolution rates.
• Perform analysis in the identification and resolution of integrated data.
• Work with other teams to resolve issues that span multiple applications and platforms.
• Complete multiple service cases a day and coordinate with the Support lead for prioritization of tasks
• User training and creating training materials.

Qualifications

• Salesforce Experience as a support
• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)
• Experience in Salesforce configuration including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards, and reports.

Competencies

• Effective communication skills in English - both written and verbal
• Possesses robust coordination and interpersonal skills; functions well within a team.
• Background in remotely supporting large-scale/global sites, particularly within an IT Shared Service or Operations setting.
• Flexible to work on a shifting schedule and holidays providing business support 24x5.
• Demonstrates good business knowledge and a commitment to delivering good customer IT service.
• Empathetic with the ability to establish customer rapport, capable of professionally influencing both peers and management.
• Highly organizational, adept at making swift decisions to resolve critical incidents.

What we offer

We offer you an exciting role with great professional and personal development opportunities in an inspiring, progressive, international work environment at an established manufacturer of wind turbines. We offer attractive company perks like fitness subsidy, health insurance, pension, life insurance, medical allowance, travel allowance, internet allowance, etc. We have a modern, inspiring office overlooking Manila Bay, conveniently located near public transport. We believe in work-life balance and plan annual offsite outings, team building, and sports events. In Vestas, you will experience an innovative environment where no days are ever the same, strengthening your personal as well as professional growth.

Additional Information

We do amend or withdraw our jobs and reserve the right to do so at any time, including before the advertised closing date. Please be advised to apply on or before the 31st of December 2024.

Additional Benefits

• Fitness Subsidy
• Retirement Benefit Plan

BEWARE - RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas
Vestas is the energy industry's global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.