Customer Service (m/f/d) - limited to 2 years

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

This position reports to

Service Manager

Your role and responsibilities

In this role, you will have the opportunity to provide support services to businesses in various administrative areas. Each day, you will engage internal clients. You will also showcase your expertise by driving efficient support services. The work model for the role is: hybrid {insert Linkedin #} This role is contributing to the Process Automation in Minden. You will be mainly accountable for: • Commercial processing of repair and spare parts orders: Creating offers, order processing, data entry and bookings in SAP, issuing RMA numbers, receiving goods, shipping notices, cost estimates, invoices, and dunning procedures. • Coordination of logistics and shipping: Determining delivery dates, creating delivery notes and pro forma customs invoices, freight cost calculation, pickups, and returns. • Special tasks: Import processing, export control, processing orders from customer portals, handling shipments to third countries, creating certificates and documents. • Customer support: Receiving customer inquiries and orders (also in English), coordinating with internal and external partners (workshop, logistics, shipping, controlling). #LI-Hybrid #LI-Remote #LI-Onsite

Qualifications for the role

• Fluent language skills in German and English
• In-depth knowledge of SAP and experience in using ERP systems
• Several years of professional experience in order processing, ideally in an international environment
• Strong teamwork and cooperation skills
• High resilience and ability to work reliably even in stressful situations

Benefits

• Employee Share Acquisition Plan
• Flexible work practices
• Retirement plan
• Canteen

More about us

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory ABB AG Your contact is: ABB PersonalDirekt +49 (0) 621 381 3500 ABB Data Privacy Statement: https://new.abb.com/privacy-notice/candidate